Name: Manual for BDV-E3200
Brand: SONY
Availability: InStock

Troubleshooting and error codes

Problem	Solution
Picture appears without any messages on the entire TV screen.	Contact your nearest Sony dealer or local authorized Sony service facility.
There is no picture or the picture is not output correctly.	Check the output method on your system (page 17). Hold down ▼ and VOL- on the unit for more than 5 seconds to reset the video output resolution to the lowest resolution. For BD-ROMs, check the [BD-ROM 24p Output] settings in [Screen Settings] (page 42).
There is no picture when you make an HDMI cable connection.	The unit is connected to an input device that is not HDCP (High-bandwidth Digital Content Protection) compliant (“HDMI” in the front panel does not light up) (page 17).
The dark area of the picture is too dark/ the bright area is too bright or unnatural.	Set [Picture Quality Mode] to [Standard] (default) (page 32).
Picture noise appears.	Clean the disc. If the picture output from your system goes through your equipment to get to your TV, the copy-protection signal applied to some BD/DVD programs could affect picture quality. If you still experience problems even when you connect your unit directly to your TV, try connecting your unit to the other input jacks.
An image is not displayed on the entire TV screen.	Check the setting of [TV Type] in [Screen Settings] (page 42). The aspect ratio on the disc is fixed.
Color irregularity occurs on the TV screen.	If the speakers are used with a CRT-based TV or projector, install the speakers at least 0.3 meters from the TV set. If the color irregularity persists, turn off the TV set once, then turn it on after 15 to 30 minutes. Make sure that no magnetic object (magnetic latch on a TV stand, health care device, toy, etc.) is placed near the speakers.
There is no sound.	The speaker cords are not connected securely. Check the speaker settings (page 37).
There is no sound from the TV via the HDMI (OUT) jack when using the Audio Return Channel function.	Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] (page 45). Also, set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Auto] (page 45). Make sure that your TV is compatible with the Audio Return Channel function. Make sure that an HDMI cable is connected to a jack on your TV that is compatible with the Audio Return Channel function.
The system does not output sound of TV programs correctly when connected to a set-top box.	Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off] (page 45). Check the connections (page 18).
Severe hum or noise is heard.	Move your audio equipment away from the TV. Clean the disc.
The sound loses stereo effect when you play a CD.	Select stereo sound by pressing AUDIO (page 34).
The sound outputs from the center speaker only.	Depending on the disc, the sound may output from the center speaker only.
No sound or only a very low-level sound is heard from the surround speakers.	Check the speaker connections and settings (pages 16, 37). Check the sound mode setting (page 22). Depending on the source, the effect of the surround speakers may be less noticeable. A 2-channel source is being played.
Distortion occurs in the sound of a connected equipment.	Reduce the input level for the connected equipment by setting [Attenuate - AUDIO] (page 43).
A sudden loud music is heard.	The built-in sound demonstration is activated. Press ▼ to reduce the volume or press ■ to stop the demonstration.
Radio stations cannot be tuned in.	Check that the antenna (aerial) is connected securely. Adjust the antenna (aerial). The signal strength of the stations is too weak (when tuning in with automatic tuning). Use manual tuning.
The disc does not play.	The region code on the BD/DVD does not match the system. Moisture has condensed inside the unit and may cause damage to the lenses. Remove the disc and leave the unit turned on for about half an hour. The system cannot play a recorded disc that is not correctly finalized (page 56).
File names are not displayed correctly.	The system can only display ISO 8859-1 compliant character formats. Other character formats may be displayed differently. Depending on the writing software used, the input characters may be displayed differently.
A disc does not start playing from the beginning.	Resume play has been selected. Press OPTIONS and select [Play from start], then press ■.
Playback does not start from the resume point where you last stopped playing.	The resume point may be cleared from memory depending on the disc when you open the disc tray, disconnect the USB device, play other content, or turn off the unit.
The language for the soundtrack/subtitle or angles cannot be changed.	Try using the BD's or DVD's menu. Multilingual tracks/subtitles or multi-angles are not recorded on the BD or DVD being played.
Bonus contents or other data that are contained in a BD-ROM cannot be played.	Try the following: ①Remove the disc. ② Turn the system off. ③ Remove and reconnect the USB device (page 25). Turn the system on. Insert the BD-ROM with BONUSVIEW/BD-LIVE.
The USB device is not recognized.	Try the following: ①Turn the system off. ② Remove and reconnect the USB device. ③ Turn the system on. Make sure that the USB device is securely connected to the ◃ (USB) port. Check if the USB device or a cable is damaged. Check if the USB device is on. If the USB device is connected via a USB hub, disconnect it and connect the USB device directly to the unit.
The picture/sound is poor/certain programs display with a loss of detail, especially during fast-motion or dark scenes.	Picture/sound quality may be poor depending on Internet content providers. Picture/sound quality may be improved by changing the connection speed. Sony recommends a connection speed of at least 2.5 Mbps for standard-definition video and 10 Mbps for high-definition video. Not all videos contain sound.
The picture is small.	Press ◀ to zoom in.
The [Control for HDMI] function does not work (“BRAVIA” Sync).	Check that [Control for HDMI] is set to [On] (page 45). If you change the HDMI connection, turn the system off and on again. If power failure occurs, set [Control for HDMI] to [Off], then set [Control for HDMI] to [On] (page 45). Check the following and refer to the operating instructions supplied with the equipment. The connected equipment is compatible with the [Control for HDMI] function. The connected equipment's setting for the [Control for HDMI] function is correct.
The system cannot connect to the network.	Check the network connection (page 19) and the network settings (page 46).
You cannot connect your PC to the Internet after [Wi-Fi Protected Setup (WPS)] is performed.	The wireless settings of the router may change automatically if you use the Wi-Fi Protected Setup function before adjusting the settings of the router. In this case, change the wireless settings of your PC accordingly.
The system cannot connect to the network or the network connection is unstable.	Check if the wireless LAN router is on. Check the network connection (page 19) and the network settings (page 46). Depending on the usage environment, including the wall material, radio wave reception conditions, or obstacles between the system and the wireless LAN router, the possible communication distance may be shortened. Move the system and the wireless LAN router closer to each other. Devices that use a 2.4 GHz frequency band, such as a microwave, BLUETOOTH, or digital cordless device, may interrupt communication. Move the unit away from such devices, or turn off such devices. The wireless LAN connection may be unstable depending on the usage environment, especially while using the BLUETOOTH function of the system. In this case, adjust the usage environment.
The wireless router you want is not shown in the wireless network list.	Press RETURN to return to the previous screen, and try [Wireless Setup(built-in)] again. If the wireless router you want is still not detected, select [Add a new address.] from the network list, then select [Manual registration] to input a network name (SSID) manually.
Pairing cannot be done.	Move the BLUETOOTH device closer to the unit. Pairing may not be possible if other BLUETOOTH devices are present around the unit. In this case, turn off the other BLUETOOTH devices. Delete the system from your BLUETOOTH device and perform pairing again (page 26).
Connecting cannot be done.	The pairing registration information has been erased. Perform the pairing operation again (page 26).
There is no sound.	Make sure this unit is not too far from the BLUETOOTH device, or this system is not receiving interference from a Wi-Fi network, other 2.4 GHz wireless device, or microwave oven. Check that the BLUETOOTH connection is made properly between this unit and the BLUETOOTH device. Pair this system and the BLUETOOTH device again. Keep the system away from metal objects or surfaces. Make sure “BT” function is selected. Adjust the volume of the BLUETOOTH device first, if the volume level is still too low, adjust the volume level on the unit.
The sound skips or fluctuates, or the connection is lost.	The unit and the BLUETOOTH device are too far apart. If there are obstacles between the unit and your BLUETOOTH device, remove or avoid the obstacles. If there is equipment that generates electromagnetic radiation, such as a wireless LAN, other BLUETOOTH device, or a microwave oven nearby, move them away.

Manual for BDV-E3200

Warranty Information

Getting Started

Step 1: Installing the Speakers

Step 2: Connecting the System

Step 3: Preparing for Network Connection

Step 4: Performing the Easy Setup

Step 5: Selecting the Playback Source

Step 6: Enjoying Surround Sound

Troubleshooting and error codes