Brand: SONY
Category: Audio
Document Type: Manual
Language: EN
Brand: SONY
Category: Audio
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 6:16 p.m.
| Troubleshooting | |
| Power | |
| The power is not turned on. | Check that the AC power cord is connected securely. |
| Picture | |
| There is no picture. | Check that the player is connected securely. The video connecting cord is damaged. Replace it with a new one. Make sure you connect the player to the video input connector on the TV. Make sure you turn on the TV. Make sure you select the video input on the TV so that you can view the pictures from the player. |
| Picture noise appears. | Clean the disc. If the video signal from your DVD player has to go through your VCR to get to your TV, the copy-protection applied to some DVD programs could affect picture quality. If you still experience problems after checking your connections, please try connecting your DVD player directly to your TV's S-input, if your TV is equipped with this input. You have selected "PROGRESSIVE" in "COMPONENT OUT" even though your TV cannot accept the signal in progressive format. In this case, set the SCAN SELECT switch on the back panel of the player to "INTERLACE." Then set "COMPONENT OUT" to "INTERLACE" after you can see the TV screen correctly, and set SCAN SELECT to "SELECTABLE." Even if your TV is compatible with progressive format (480p) signals, the image may be affected when you set "COMPONENT OUT" to "PROGRESSIVE." In this case, set "COMPONENT OUT" to "INTERLACE." |
| Even though you set the aspect ratio in "TV TYPE" in "SCREEN SETUP" of the setup display, the picture does not fill the screen. | The aspect ratio is fixed on your DVD. |
| Sound | |
| There is no sound. | Check that the player is connected securely. The audio connecting cord is damaged. Replace it with a new one. Make sure you connect the player to the audio input connectors on the receiver (amplifier). Make sure you turn on the TV and the receiver (amplifier). Make sure you select the appropriate input on the receiver (amplifier) so that you can listen to the sound from the player. The player is in pause mode or in Slow-motion Play mode. Press ▷ to return to normal play mode. The player is in fast forward or fast reverse mode. Press ▷ to return to normal play mode. Check the speaker connections and setting. Refer to the operating manual of your receiver (amplifier). If you use the DIGITAL OUT connectors, set "DIGITAL OUT" to "ON" in the setup display. Otherwise no sound will come from the DIGITAL OUT connectors. SACD audio signals are not output from the DIGITAL OUT OPTICAL or COAXIAL connectors. |
| Sound is noisy. | Clean the disc. When you play a CD with DTS sound tracks, noise will come from any connector other than the DIGITAL OUT OPTICAL or COAXIAL connector. |
| Sound distortion occurs. | In the setup display, set "AUDIO ATT" in "AUDIO SETUP" to "ON." |
| The sound loses its stereo effect when you play a VIDEO CD or a CD. | Set "AUDIO" to "STEREO" in the Control Menu display. Make sure you connect the player correctly. |
| Operation | |
| The remote does not function. | Remove any obstacles between the remote and the player. Use the remote near the player. Point the remote at the remote sensor on the player. Replace all of the batteries in the remote with new ones if they are weak. |
| The disc does not play. | There is no disc inside ("Insert disc." appears on the TV screen). Insert a disc. Insert the disc correctly with the playback side facing down on the disc tray. Clean the disc. The player cannot play CD-ROMs, etc. Insert a DVD, a VIDEO CD, or CD. Check the region code of the DVD. Moisture has condensed inside the player. Remove the disc and leave the player turned on for about half an hour. |
| The player does not play from the beginning when playing a disc. | Program Play, Shuffle Play, Repeat Play or A-B Repeat Play has been selected. Press CLEAR. Resume Play has been selected. Press ▷ on the front panel or on the remote before you start playing. A title menu or a DVD menu automatically appears on the TV screen when you play your DVD, or a setup display automatically appears on the TV screen when you play your VIDEO CD with PBC functions. The player starts playing the disc automatically. The DVD features the auto playback function. "AUTO PLAY" in "CUSTOM SETUP" is set to "TIMER." |
| Playback stops automatically. | The disc may contain an auto pause signal. While playing such a disc, the player stops playback at the signal. |
| You cannot perform some functions such as Stop, Search, Slow-motion Play, Repeat Play, Shuffle Play or Program Play. | Depending on the disc, you may not be able to do some of the operations above. |
| Messages do not appear on the TV screen in the language you want. | In the setup display, select the desired language for the on-screen display in "OSD" under "LANGUAGE SETUP." |
| The language for the sound track cannot be changed when you play a DVD. | Multilingual tracks are not recorded on the DVD. Changing the language for the track is prohibited on the DVD. |
| The subtitle language cannot be changed when you play a DVD. | Multilingual subtitles are not recorded on the DVD. Changing the language for the subtitles is prohibited on the DVD. |
| The subtitles cannot be turned off when you play a DVD. | Depending on the DVD, you may not be able to turn the subtitles off. |
| The angles cannot be changed when you play a DVD. | Multi-angles are not recorded on the DVD. Change the angles when "ANGLE" appears on the front panel display. Changing the angles is prohibited on the DVD. |
| The player does not operate properly. | Static electricity, etc., may affect the player's operation. Press POWER on the player to turn the player off and then on again. |
| Nothing is displayed on the front panel display. | In the set up display, "DIMMER" in "CUSTOM SETUP" is set to "OFF." Press FL ON/OFF on the remote, or set "DIMMER" to any setting other than "OFF." |
| 5 numbers or letters are displayed on the screen and on the front panel display. | The self-diagnosis function was activated. See the table on page 69. |
| The disc tray does not open and "LOCKED" is displayed on the front panel display. | Contact your Sony dealer or local authorized Sony service facility. |