Brand: SONY
Category: Audio
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:19 p.m.
Manual Publish Date: 2013-01-01
Sony Corporation provides a warranty for this product, with details available in the warranty card.
| Problem | Possible Cause | Solution |
|---|---|---|
| No sound is output from the TV via the system. | • Check the connection of the optical digital cable or audio cable to the system and TV. • Check the TV's sound output settings. • Check if the TV's sound is set to low volume or mute. • Check if the correct input connector is selected on the TV. |
See "Connecting the TV and player, etc." (page 12, 13), "Setting up the sound output of the connected equipment" (page 16), "Controlling a connected TV" (page 22), "Operating the system using the supplied remote control" (page 21). |
| Sound is emitted from both the system and the TV. | • System or TV sound is not muted. | • Turn off the sound of the system or the TV. |
| No sound or only very low volume sound is heard from the connected equipment via the system. | • Volume level is low. • Muting is activated. • Incorrect input source is selected. • Cables are not fully inserted. |
• Press VOL +/- to check the volume level (page 21). • Press MUTING or VOL + to cancel muting (page 21). • Check that the input source is correctly selected (page 21). • Ensure all cables are fully inserted into the system and connected equipment. |
| No sound. (Bluetooth) | • System is too far from the Bluetooth device. • Interference from Wi-Fi, other wireless devices, or microwave ovens. • Incorrect Bluetooth connection. |
• Control the distance between the system and Bluetooth device. • Avoid interference sources. • Check Bluetooth connection status. • Re-pair the system and Bluetooth device. |
| Sound cuts out or the effective range is too short. (Bluetooth) | • Interference from electromagnetic devices (Wi-Fi, other Bluetooth devices, microwave ovens). • Obstacles between the system and Bluetooth device. • System and Bluetooth device are too far apart. • Incorrect Wi-Fi frequency. |
• Move the system away from interference sources. • Remove obstacles. • Place the system and Bluetooth device closer. • Change the Wi-Fi frequency to 5 GHz. |
| Pairing could not be performed. (Bluetooth) | • System is too far from the Bluetooth device. | • Move the system closer to the Bluetooth device. |
| Sound is not synchronized with the image. (Bluetooth) | • Lip-sync delay when watching movies. | If you are watching movies, the sound may be heard with a slight delay compared to the image. |
| Bluetooth connection is not complete. | • Bluetooth device is not connected/powered on or Bluetooth function is off. • Bluetooth connection was disconnected. |
• Check if the Bluetooth device is connected, powered on, and the Bluetooth function is active. • Re-establish the Bluetooth connection. |
| Remote control does not function. | • Remote is not aimed correctly. • Obstacle between remote and system. • Battery is low. • Incorrect input source selected. |
• Aim the remote at the front panel of the sound bar. • Remove any obstacles. • Replace the battery. • Select the correct input source. |
| System does not function correctly. | • Various potential issues. | Reset the system by pressing BASS +, VOL –, and TREBLE + in that order within three seconds. If the problem persists, consult your Sony dealer. |