Manual for HT-DDW5500

Manual for HT-DDW5500

Brand: SONY

Category: Audio

Document Type: Manual

Language: EN

Available Languages: EN , ES

Uploaded: Nov. 21, 2025, 9:25 p.m.

Warranty Information

No specific warranty period is mentioned in the provided pages of the manual.

Getting Started
  • Installing the speakers: Follow illustrated guides for both flat surface and wall mounting.
  • Connecting the speakers and subwoofers: Detailed diagrams show how to connect front, center, surround, surround back speakers, and subwoofers using supplied cords.
  • Connecting the TV: Instructions cover connecting to a TV via HDMI OUT or MONITOR OUT jacks, as well as various audio/video input options.
  • Connecting the audio components: Guides for connecting Super Audio CD players, CD players, or CD recorders.
  • Connecting the video components: Explains how to hook up components like TVs, DVD players, satellite tuners, VCRs, and camcorders, highlighting different connection types (HDMI, Component Video, Analog Video) for optimal image quality.

Troubleshooting and error codes

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.
Audio
There is no sound, no matter which component is selected, or only a very low-level sound is heard.
  • Check that the speakers and components are connected securely.
  • Check that all speaker cords are connected correctly.
  • Check that both the receiver and all components are turned on.
  • Check that MASTER VOLUME is not set to "VOL MIN”.
  • Check that headphones are not connected.
  • Press MUTING on the remote to cancel the muting function.
  • Check that you have selected the correct component with the input buttons.
  • When only a very low-level sound is heard, check to see if NIGHT MODE is activated.
  • The protective device on the receiver has been activated. Turn off the receiver, eliminate the short-circuit problem, and turn on the power again.
There is no sound from a specific component.
  • Check that the component is connected correctly to the audio input jacks for that component.
  • Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.
There is no sound from one of the front speakers.
  • Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound.
  • Make sure you have connected to both the L and R jacks of an analog component, and not only to either the L or R jack. Use an audio cord (not supplied).
There is no sound from digital sources (from COAXIAL or OPTICAL input jack).
  • Check that the INPUT MODE is set to "AUTO" (page 59).
The left and right sounds are unbalanced or reversed.
  • Check that the speakers and components are connected correctly and securely.
  • Adjust the balance parameters using the LEVEL menu.
There is severe hum or noise.
  • Check that the speakers and components are connected securely.
  • Check that the connecting cords are away from a transformer or motor, and at least 3 meters away from a TV set or fluorescent light.
  • Move your audio components away from the TV.
  • The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.
There is no sound, or only a very low-level sound is heard from the center/surround/surround back speakers.
  • Select a CINEMA STUDIO EX mode (page 53).
  • Adjust the speaker level (page 34).
There is no sound from the surround back speaker.
  • Some discs have no Dolby Digital Surround EX flag even though the packages have Dolby Digital Surround EX logos. In this case, select “SB ON” (page 44).
There is no sound from the subwoofer.
  • Check that the speaker cords and monaural audio cord (supplied) are connected correctly and securely (page 18).
  • Check that the system control cable (supplied) is fully inserted into the SYSTEM CONTROL jack (page 18).
  • Check that the SUBWOOFER VOLUME on the power amplifier is not set to MIN.
The surround effect cannot be obtained.
  • Make sure the sound field function is on (press MOVIE or MUSIC).
  • Sound fields do not function for signals with a sampling frequency of more than 48 kHz.
Dolby Digital or DTS multi channel sound is not reproduced.
  • Check that the DVD, etc. you are playing is recorded in Dolby Digital or DTS format.
  • When connecting the DVD player, etc., to the digital input jacks of this receiver, check the audio setting (the settings for the audio output) of the connected component.
There is no sound from the component connected to the DIGITAL MEDIA PORT adapter.
  • Adjust the volume of this receiver.
  • The DIGITAL MEDIA PORT adapter and/or component is not connected correctly. Turn off the receiver, then reconnect the DIGITAL MEDIA PORT adapter and/or component.
  • Check the DIGITAL MEDIA PORT adapter and/or component device to make sure it supports this receiver.
Video
There is no picture or an unclear picture appears on the TV screen.
  • Select the appropriate input using the input buttons.
  • Set your TV to the appropriate input mode.
  • Move your audio components away from the TV.
  • Depending on the DIGITAL MEDIA PORT adapter, video output may not be possible.
Recording cannot be carried out.
  • Check that the components are connected correctly.
  • Select the source component using the input buttons.
  • When you want to record from DMPORT, check that
    • – the DMPORT video jack is not connected to the VIDEO 1 VIDEO IN jack on the receiver (page 60).
    • “DMPORT V.” is not assigned to “-VIDEO 1” in the VIDEO menu (page 41).
HDMI
The source sound input to the HDMI jack on the receiver is not output from the TV speaker.
  • Check the HDMI connection.
  • You cannot listen to the Super Audio CD by connecting HDMI.
  • Depending on the playback component, you may need to set up the component. Refer to the operating instructions supplied with each component.
There is no sound from the speakers of the receiver when you connect the receiver and the playback component via an HDMI connection.
  • Make sure that you have connected the digital audio jacks on the playback component to the receiver. Then, turn off the TV's volume or activate the TV's muting function.
The source image input to the HDMI jack on the receiver is not output from the TV.
  • Check the HDMI connection.
  • Depending on the playback component, you may need to set up the component. Refer to the operating instructions supplied with the each component.
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