Brand: SONY
Category: Audio
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:05 p.m.
Sony provides a 12-month limited warranty for this product.
| Problem | Possible Cause | Solution |
| No sound from headphones | Transmitter is not turned on | Turn on the transmitter. |
|---|---|---|
| Headphones are not turned on | Turn on the headphones. | |
| Audio cable is not connected properly | Check the audio cable connections. | |
| Volume is set too low | Increase the volume on the transmitter and headphones. | |
| Wrong input selected on TV/audio device | Ensure the correct input is selected. | |
| Low sound volume | Volume is set too low | Increase the volume on the transmitter and headphones. |
| Distorted sound | Interference from other devices | Move the transmitter away from other wireless devices. Try changing the radio frequency. |
| Low battery in headphones | Charge the headphones. | |
| Interference or static | Interference from other devices | Move the transmitter away from other wireless devices. Try changing the radio frequency. |
| Distance between transmitter and headphones is too far | Move closer to the transmitter. | |
| Headphones not charging | Headphones are not placed correctly on the transmitter | Ensure proper contact between headphones and transmitter. |
| AC adapter is not plugged in correctly | Check the AC adapter connection. | |
| AC adapter is faulty | Replace the AC adapter. |