Brand: SONY
Category: Audio
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 8:28 p.m.
Refer to the warranty information provided separately with your product.
| Problem | Solution |
|---|---|
| Echo or noise in phone call conversations. | Lower the volume. Set EC/NC Mode to [EC/NC-1] or [EC/NC-2]. Reduce ambient noise. |
| Phone is not connected. | Connect from the phone. |
| Phone sound quality is poor. | Move car to a location with better cellular signal. |
| Volume of connected audio device is low. | Adjust the volume of the connected audio device or this unit. |
| Sound skips during Bluetooth audio playback. | Reduce distance between unit and device. Remove device from case. Turn off other devices emitting radio waves. Increase distance from other devices. (Momentary stop during connection is normal.) |
| Connected Bluetooth audio device cannot be controlled. | Check if device supports AVRCP. |
| Some functions do not work. | Check if the connecting device supports the functions. |
| Call answered unintentionally. | Set the phone to answer calls manually. |
| Pairing failed due to timeout. | Complete pairing within the time limit. |
| Cannot pair. | Delete pairing information from the Bluetooth device and pair again. |
| Bluetooth function cannot operate. | Turn the unit off for more than 2 seconds, then turn it on again. |
| No sound from car speakers during handsfree call. | Set the cellular phone to output sound from car speakers. |
| "Siri Eyes Free" is not activated. | Perform registration, enable Siri, reconnect Bluetooth. |
| "Sony | Music Center" operation issues. | Launch application again. Check Bluetooth connection. Ensure device mode compatibility. |
| Pandora® operation issues. | Check network connection. Restart Pandora® app. Log in again. Ensure Bluetooth device is connected. Create station on mobile device. Wait for commercials. Update Pandora® app. |
| SiriusXM operation issues. | Check channel status (locked, unavailable, unsubscribed). Check tuner connection/status. Check antenna connection/status. Enter correct passcode. Ensure signal reception. |