Brand: SONY
Category: Audio
Document Type: Quick Start Guide
Language: EN
Available Languages: EN , ES
Brand: SONY
Category: Audio
Document Type: Quick Start Guide
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:42 p.m.
Refer to "Important Information" contained in the supplied software for details on laws, regulations, and trademark rights.
| Symptom | Cause/Remedy |
|---|---|
| I cannot charge the battery. | • Your Walkman is not connected to a USB connector on your computer properly. → Disconnect the Walkman, and then reconnect it. • The battery is charged in an ambient temperature out of the range of 5 °C (41 °F) to 35 °C (95 °F). → You cannot charge the battery when the icon appears. Charge the battery in an ambient temperature of 5 °C (41 °F) to 35 °C (95 °F). • The computer is not on. → Turn on the computer. • Your computer has entered Sleep or Hibernation status. → Release the computer from Sleep or Hibernation status. |
| [Connecting USB] does not appear when your Walkman is connected to the computer. |
• The USB connector on your Walkman is not connected to a USB connector on your computer properly. → Disconnect the Walkman, and then reconnect it. • A USB hub is being used. → Connect your Walkman directly to a USB connector, as connection via a USB hub may not work. However, a USB hub that supplies power can be used. • Another application is running on the computer. → Disconnect your Walkman, wait a few minutes, and reconnect it. If the problem persists, disconnect the Walkman, restart the computer, and then reconnect the Walkman. • The USB connector on your computer may have a problem. → Connect your Walkman to another USB connector on your computer. • The remaining battery power is insufficient. → If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it, or nothing may appear on the display. Charge the Walkman for about 10 minutes, after which it should start operating normally again. |
| Your Walkman becomes unstable while it is connected to the computer. |
• A USB hub is being used. → Connect your Walkman directly to a USB connector, as connection via a USB hub may not work. However, a USB hub that supplies power can be used. |