Brand: SONY
Category: Computer
Document Type: Manual
Language: EN
Brand: SONY
Category: Computer
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 7:58 p.m.
Manual Publish Date: 2013-01-01
Sony Corporation disclaims all warranties and is not liable for any damages arising from the use of this manual or software.
| Problem | Solution |
|---|---|
| Why can't I write data to a memory card? | Some memory cards have an erasure prevention switch. Ensure it is off. |
| What should I do if I cannot use NFC/One-touch functions? | Bring supported device close, move slightly if needed, check device settings, ensure NFC is enabled in PC settings, avoid metal objects, touch with one device at a time, restart computer if necessary. |
| What should I do if my game app does not work or it keeps crashing? | Check for game patches/updates, ensure latest video driver is installed. Note that graphics performance may not be guaranteed on models with shared graphics memory. |
| What should I do if my VAIO computer becomes unstable (Windows starts)? | Start VAIO Care, restore system files using restore point, uninstall problematic apps/drivers, reinstall apps/drivers, restore from system image backup. If issues persist, refresh the OS or recover from the Recovery Area. Create Recovery Media if needed. Backup data before recovery. Note: Recovery deletes all data. |
| What should I do if my VAIO computer becomes unstable (Windows does not start)? | Restore system files using restore point. Restore from system image backup. Back up new/changed files using VAIO Care (Rescue Mode). Use VAIO Hardware Diagnostics. Recover from Recovery Area. Backup data using VAIO Care before recovering. Note: Recovery deletes all data. |
| What should I do if I cannot start/complete the recovery process? | Disconnect unnecessary external devices. Check Recovery Media condition. Restart and try again, or use Recovery Media. Try a different USB port or ensure USB 2.0 compliance if using USB drive. Visit VAIO online support if problems persist. |
| What should I do if I cannot create Recovery Media? | Download latest updates using VAIO Update. Restart computer and try again. If using external optical drive, connect AC adapter. Try reliable media. Visit VAIO online support if problems persist. |
| How do I create Recovery Media? | Create Recovery Media using VAIO Care. |
| What should I do if I cannot recover my VAIO computer from the recovery area? | Recover from Recovery Media if recovery area was modified. Visit VAIO online support if problems persist. |
| How can I restore my VAIO computer system to its factory default settings? | Use Recovering from Recovery Media or Recovering from the Recovery Area. |
| How can I reinstall the original apps and drivers? | Use VAIO Care, select Advanced Tools, Restore and recovery, Reinstall Applications and Drivers. Refer to VAIO Care help file. |
| What should I do if I cannot print a document? | Check printer settings, ensure printer is on, check power and AC connections, install correct driver, check printer status (online/ready), set as default printer, ensure compatibility, connect to network, check router/hub, check printer server, verify app compatibility, contact app publisher/manufacturer, select correct printer port. |
| What should I do if my VAIO computer does not recognize the USB device? | Check if USB device is on and has power. For digital cameras, check battery. For printers, check power cable connection. Install USB driver if necessary. Try another USB port. Avoid USB hubs due to potential power issues. |