Name: Manual for ILCE-6300
Brand: SONY
Availability: InStock

Troubleshooting and error codes

Problem	Solution
The flash takes too long to recharge.	The flash has been fired in succession in a short period. When the flash has been fired in succession, the recharging process may take longer than usual to avoid overheating of the camera.
The control dial or control wheel does not work.	[Dial / Wheel Lock] is on. Hold down the Fn button until the lock is released, or set the [Dial / Wheel Lock] to [Unlock].
Sound is not recorded properly.	If you turn down the [Audio Rec Level] to the lowest sound level, audio will not be recorded. If you turn up the [Audio Rec Level] to the highest sound level, there will likely be sound clipping.
Images cannot be played back.	Make sure that the memory card is fully inserted into the product. The folder/file name has been changed on your computer. When an image file has been processed by a computer or when the image file was recorded using a model other than this product, playback on this product is not guaranteed. The product is in USB mode. Disconnect the product from the computer. Use PlayMemories Home to play back on this product images that are stored on your computer.
The date and time are not displayed.	The screen display is set to display images only. Press DISP (Display Setting) on the control wheel to display the information.
The color tones of the image being played back look unnatural.	The [Gamma Disp. Assist] setting is not appropriate for the recorded image. To display the color tones correctly, use the correct setting for [Gamma Disp. Assist].
The image cannot be deleted.	Cancel the protection.
The image was deleted by mistake.	Once you have deleted an image, you cannot restore it. We recommend that you protect images that you do not want to delete.
A DPOF mark cannot be put.	You cannot place DPOF marks on RAW images.
You cannot find the wireless access point to be connected.	Wireless access points may not be displayed on the product due to signal conditions. Place the product closer to the wireless access point. Wireless access points may not be displayed on the product depending on the access point settings. Refer to the instruction manual of the wireless access point.
[WPS Push] does not work.	[WPS Push] may not work depending on the access point settings. Check the SSID and password of the wireless access point, and perform [Access Point Set.].
[Send to Computer] is canceled halfway.	When the battery remaining level is low, [Send to Computer] may be canceled halfway. Charge the battery pack and try again.
You cannot send movies to a smartphone.	You cannot send XAVC S movies to a smartphone. You cannot send AVCHD movies to a smartphone. Set [File Format] to [MP4] before recording movies.
[Smart Remote Embedded] or [Send to Smartphone] is canceled halfway.	When the remaining battery level is low, [Smart Remote Embedded] or [Send to Smartphone] may be canceled halfway. Charge the battery pack and try again.
The shooting screen for [Smart Remote Embedded] is not displayed smoothly./The connection between this product and the smartphone is disconnected.	Data communication between this product and the smartphone may fail due to signal conditions. Place this product closer to the smartphone.
You cannot use One-Touch connection (NFC).	Place the N mark on the smartphone and the N mark on the product as close together as possible. If there is no response, move the smartphone a few millimeters or move the smartphone away from this product, wait more than 10 seconds, and then touch them together again. [Airplane Mode] is set to [On]. Set [Airplane Mode] to [Off]. Check whether the NFC function is activated on your smartphone. For details, refer to the instruction manual of the smartphone. Do not place any metal objects other than a smartphone near the N mark. Do not contact two or more smartphones to this product at the same time. If another NFC-based application is running on your smartphone, terminate that application. Switch to shooting mode before touching the smartphone to the product. The application will not activate if the product is in playback mode.
The computer does not recognize this product.	Set [USB Connection] to [Mass Storage]. Check that the power of the camera is turned on. If the battery level is low, insert a charged battery pack. Use the micro USB cable (supplied) to connect the devices. Disconnect the USB cable, and connect it again firmly. Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer. Connect this product directly to your computer without passing through a USB hub or other device. If you set [USB Power Supply] to [Off], the computer may be able to recognize this product.
You cannot import images.	Connect this product and your computer correctly making a USB connection. When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by this product.
The image and sound are interrupted by noise when viewing a movie on a computer.	You are playing back the movie directly from the memory card. Import the movie to your computer using PlayMemories Home and play it back.
Images exported from a computer cannot be viewed on this product.	Use PlayMemories Home to copy images that are stored on a computer onto a memory card inserted into this product and view them on this product.
Formatted the memory card by mistake.	All the data on the memory card is deleted by formatting. You cannot restore the data.
You cannot print images.	RAW images cannot be printed. To print RAW images, first convert them to JPEG images using Image Data Converter.
The color of the image is strange.	When you print the images recorded in Adobe RGB mode using sRGB printers that are not compatible with Adobe RGB (DCF2.0/Exif2.21), the images are printed at a lower saturation.
Images are printed with both edges cut off.	Depending on your printer, the left, right, top, and bottom edges of the image may be cut off. Especially when you print an image shot with [Aspect Ratio] set to [16:9], the lateral end of the image may be cut off. When printing images using your printer, cancel the trimming or borderless settings of the printer. Consult the printer manufacturer as to whether the printer provides these functions or not. When you print images at a shop, ask the shop whether they can print the images without cutting off both edges.
You cannot print images with the date.	If you want to print images with the date, use [Print Setting] under [Specify Printing]. You can print images with the date superimposed if the printer or the software can recognize Exif information. For compatibility with Exif information, consult the manufacturer of the printer or the software. Using PlayMemories Home (Windows version only), you can insert a date even into images that were taken without recording the date. When you print images at a shop, images can be printed with the date if you ask them to do so.
The lens gets fogged.	Moisture condensation has occurred. Turn off the product and leave it for about an hour before using it.
The product becomes warm when you use it for a long time.	Turn off the product and do not use it for a while.
The Clock Set screen appears when you turn on the product.	Set the date and time again. The internal rechargeable backup battery has discharged. Insert a charged battery, and set aside for 24 hours or more with the power left off.
The number of recordable images does not decrease, or decreases two images at a time.	This is because the compression rate and the image size after compression change depending on the image when you shoot a JPEG image.
Settings are reset even though resetting operation has not been performed.	The camera settings may be reset if the battery pack is ejected while the power is on. When ejecting the battery pack, first turn the power off and check that the access lamp is not illuminated before ejecting.
The product does not work properly.	Turn off the product. Remove the battery pack and insert it again. If the product is hot, remove the battery pack, and allow it to cool down before trying this corrective procedure. If an AC-PW20 AC Adaptor (sold separately) is used, disconnect the power cord. Connect the power cord and turn on the product again. If the product repeats the same error often or still does not work after trying these solutions, consult your Sony dealer or local authorized Sony service facility.
Warning messages	Set Area/Date/Time. Set the area, date and time. If you have not used the product for a long time, charge the internal rechargeable backup battery. Power insufficient. The cleaning mode will not operate when the remaining battery charge is less than (3). We recommend using the AC Adaptor AC-PW20 when using cleaning mode.
Unable to use memory card. Format?	The memory card was formatted on a computer and the file format was modified. Select [Enter], and then format the memory card. You can use the memory card again, however, all previous data in the memory card is erased. It may take some time to complete the format. If the message still appears, change the memory card.
Memory Card Error	An incompatible memory card is inserted. Formatting has failed. Format the memory card again.
Unable to read memory card. Reinsert memory card.	An incompatible memory card is inserted. The memory card is damaged. The terminal section of the memory card is dirty.
Memory card locked.	You are using a memory card with a write-protect switch or a delete-protect switch with the switch set to the LOCK position. Set the switch to the record position.
Cannot open the shutter since the memory card is not inserted.	No memory card has been inserted. To release the shutter without inserting a memory card into the camera, set [Release w/o Card] to [Enable]. In this case, images will not be saved.
This memory card may not be capable of recording and playing normally.	An incompatible memory card is inserted.
Processing...	When performing noise reduction, the reduction process takes place. You cannot do any further shooting during this reduction process.
Unable to display.	Images recorded with other products or images modified with a computer may not be displayed. Processing on the computer such as deletion of the image files may cause inconsistencies in the image database files. Repair the image database files.
Cannot recognize lens. Attach it properly.	The lens is not attached properly, or the lens is not attached. If the message appears when a lens is attached, reattach the lens. If the message appears frequently, check whether the contacts of the lens and product are clean or not. When attaching the product to an astronomical telescope or something similar, set [Release w/o Lens] to [Enable]. The SteadyShot function does not work. You can continue to shoot but the SteadyShot function will not work. Turn the product off and on again. If this icon does not disappear, consult your Sony dealer or local authorized Sony service facility. The retractable lens with power zoom is retracted. Turn off the product and eject the battery pack, then reinsert the battery pack.
Unable to print.	You tried to mark RAW images with a DPOF mark.
Internal temp. high. Allow it to cool.	The product has become hot because you have been shooting continuously. Turn the power off. Cool the product and wait until the product is ready to shoot again. You have been recording images for a long time, the product temperature has risen. Stop recording images until the product cools.
Recording is unavailable in this movie format.	Set [File Format] to [MP4].
FULL	The number of images exceeds that for which date management in a database file by the product is possible.
ERROR	Unable to register to the database file. Import all the images to a computer and recover the memory card.
Image DataBase File error	There is something wrong in the Image Database File. Select [Setup] → [Recover Image DB].
System Error	Camera Error. Turn power off then on. Remove the battery pack, and then re-insert it. If the message appears frequently, consult your Sony dealer or local authorized Sony service facility.
Unable to magnify.	N/A
Unable to rotate image.	Images recorded with other products may not be enlarged or rotated.
Cannot create more folders.	A folder in the memory card has the first three digits “999.” You cannot create any more folders on this camera.

Manual for ILCE-6300

Warranty Information

Before Use

Preparing the camera

Shooting

Viewing

Changing settings

Using Wi-Fi functions

Using a computer

Precautions

Troubleshooting

Troubleshooting and error codes