Brand: SONY
Category: Navigation Device
Document Type: Quick Start Guide
Language: EN
Available Languages: EN , ES
Brand: SONY
Category: Navigation Device
Document Type: Quick Start Guide
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 8:55 p.m.
Warranty details and service information can be found in separate service or guarantee documents.
| Problem | Solution |
|---|---|
| The unit does not turn on. |
→ Charge the built-in battery. → Check that the car battery adapter is securely inserted into the cigarette lighter socket. |
| The built-in battery cannot be charged. |
→ Turn on the unit, then turn off the unit. → If the car battery adapter is being used, disconnect it from the cigarette lighter socket, then reconnect. → The built-in lithium-ion battery can be charged at temperatures between 5 – 45 °C (41 – 113 °F). The battery may not be charged if the temperature inside the unit increases because of direct sunlight exposure, etc. This is not a malfunction. → Turn on the computer during USB charge. Note that the CHG indicator 7/3 may light up in green in the computer standby mode, even though the built-in battery is not fully charged. |
| GPS signal cannot be received. |
Firstly, read the GPS overview (page 6), then check the GPS status by selecting “More...” in the top menu → “GPS Status.” • The system cannot receive GPS signals due to an obstruction. → Move your car to a place where signals can be received clearly. • There is an obstacle in front of the GPS aerial. → Install the unit where the signal is not interrupted by the body of the car, etc. • GPS signal reception may be poor depending on the material of the car's windscreen. → Use the optional External GPS Antenna VCA-42. (NV-U73T/U53 only) |
| The car position on the map does not match the current road. | The error margin of the signal from the GPS satellites is too large. A maximum error margin of a few hundred metres can exist. |
| Voice guidance cannot be heard. |
The volume is set too low. → Raise the volume (page 12). |
| The LCD is not displayed normally. |
• In high temperatures, the LCD may darken and not display clearly. In low temperatures, afterimage may occur on the LCD. These are not malfunctions, and the LCD will return to normal when the temperature returns to within the specified operating range. • The LCD is dark. → The auto dimmer function may be activated because its sensor 5 (page 8)/4 (page 8) is covered by a hand, etc. |
| The cradle comes off the attachment surface. |
Attachment strength weakens if the surface of the suction cup or attachment surface becomes dirty. → Clean the surface of the suction cup and the attachment surface with a soft, wet lint-free cloth (page 17). |
| The demonstration mode starts automatically even if no operation is performed. | → Turn off the auto demonstration mode by selecting “More...” in the top menu → “Settings” → “General Settings” → “Demo Mode.” Then, confirm that “Demo Mode” is set to off. |