Brand: SONY
Category: Smartphone
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for Xperia XZ2 SOV37
Uploaded: Nov. 21, 2025, 8:01 p.m.
Warranty Information
Refer to the warranty card for details on the warranty period and conditions.
- **Turning the power on/off**: Press and hold Power (on page 1).
- **Looking the screen**: To lock the screen, press the Power button. To unlock, press the Power button and swipe up on the Home screen.
- **Using the touch panel**: Tap, double-tap, drag, flick, pinch, spread, and press and hold.
- **Home screen**: Displays app shortcuts, widgets, and notifications.
- **Using the Apps screen**: Access all installed apps by swiping up from the Home screen.
- **Settings**: Customize device settings like Wi-Fi, Bluetooth, display, and sound.
- **Taking photos/videos**: Open the Camera app and tap the shutter button.
- **Making calls**: Open the Phone app, dial a number, and tap the call button.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| The screen does not turn on. | Press and hold the Power button for about 10 seconds to restart the device. If the problem persists, connect the USB Type-C cable and charger to charge the device. |
| The device freezes or does not respond. | Press and hold the Power button for about 10 seconds to restart the device. If the problem persists, press and hold the Power button and the Volume Up button simultaneously for about 10 seconds. |
| Cannot connect to Wi-Fi. | Ensure Wi-Fi is turned on in Settings. Check if the Wi-Fi network is available and the password is correct. Restart the router. |
| The battery drains quickly. | Reduce screen brightness, disable unnecessary features like Bluetooth and GPS, and close background apps. Check battery usage in Settings to identify power-hungry apps. |
| Cannot make or receive calls. | Check if Airplane mode is off. Ensure your SIM card is inserted correctly and has network coverage. Restart the device. |