Name: Manual for KD-30XS955
Brand: SONY
Availability: InStock

Troubleshooting and error codes

Problem	Possible Remedies
Remote control does not operate	The batteries could be weak. Replace the batteries. Check the orientation of the batteries. Press the TV FUNCTION button. You may have inadvertently pressed the SAT/CABLE FUNCTION button, which changes the remote control to SAT or CABLE mode. Make sure the TV's power cord is connected securely to the wall outlet. Locate the TV at least 3-4 feet away from fluorescent lights.
Cannot change channels with the remote control	If you are using the TV to change channels, first press the TV FUNCTION button. If you are using another device to change channels, be sure you have not inadvertently switched your TV from the channel 3 or 4 setting. Use the Channel Fix option to “fix” the channel based on the hookup you used (see page 84). If you are using another device to change channels, be sure to press the FUNCTION button for that device. For example, if you are using your cable box to change channels, be sure to press the SAT/CABLE FUNCTION button.
Remote control does not operate non-Sony video equipment	If you replaced the batteries to the remote recently, the code numbers for the video equipment may need to be reset. There may be more than one code for the equipment that you are attempting to operate. There is a possibility that some non-Sony equipment cannot be operated by your Sony TV remote. You may need to use the equipment's original remote control.
Cannot receive upper channels (UHF) when using an antenna	Use Auto Program in the Channel Menu to add receivable channels that are not presently in the TV's memory (see page 84).
TV is fixed to one channel	Use Auto Program in the Channel Menu to add receivable channels that are not presently in the TV's memory (see page 84). Check your Channel Fix settings (see page 84).
Cannot receive any channels when using cable TV	Use Auto Program in the Channel Menu to add receivable channels that are not presently in the TV's memory (see page 84).
Cannot receive or select channels	Use Auto Program in the Channel Menu to add receivable TV channels that are not presently in TV memory (see page 84).
Some digital cable channels are not being displayed	Certain cable TV companies have limitations on the broadcast of digital cable channels. Check with your cable TV company for more information. Check with your cable TV company if the channels are scrambled or encrypted. You will need a CableCARD or a separate set-top box to view those channels. Some optional digital cable broadcast formats may not be supported. If your cable TV company is broadcasting digital signals in unsupported broadcast formats, you will need a separate set-top box provided by your cable TV company to view those channels. The digital cable channel may be set to Hide in the Channel Menu (see page 85). Use the Digital Channels feature to search for new digital channels (see page 84).
Problems using CableCARD or CableCARD services	Check that the CableCARD is inserted properly (see pages 41-42). The CableCARD must be activated by your local cable TV provider before you can receive digital cable TV services. See the activation instructions on pages 41-42. Check the Diagnostics and CableCARD menu options (see page 93). (This can be useful in providing information to an authorized technician or repair person.) Contact your cable TV company.
Cannot record CableCARD signals	Digital cable is a new technology and its signals cannot be recorded in traditional ways (for example, by using a VCR). If you are interested in recording these signals, you will need a digital cable ready recording device. Consult your retailer for more information.
Image does not display/Cannot see all files	Make sure the image file is a JPEG (.jpg, .jpeg) file or an MPEG1 (.mpg, .mpeg) file. Make sure the Memory Stick is inserted properly (see page 64). Check the Filter option setting (see page 74). Check the Select Contents setting (see page 74) and ensure that files are either in DCF directories if Digital Camera Folders is selected (see page 74), or in the currently selected folder if Select a Folder is selected (see page 74). The maximum number of files the Memory Stick Viewer can display is 2,000 files total, including all JPEG, MPEG1, and MP3 files. If you are using a Memory Stick with the Memory Select function, try changing the position of the A/B select switch.
JPEG image displays undesirable motion or flicker in full screen	JPEGs captured using a digital video camera may appear to display motion in full screen. This is a result of the way digital video cameras record still images, and is not a result of a malfunction with the TV.
Rotation not saved after Memory Stick is ejected or Memory Stick Viewer is closed	The Memory Stick might be locked. Unlock the Memory Stick and try rotating the image again. The file might not have information (EXIF data) that is usually generated when a digital camera records a photo. In this case, it is not possible to save the rotation. There might be insufficient space on the Memory Stick to save the rotated file. Try deleting one or more files and rotating the image again.
Cannot Rotate, Zoom, Pan or Print Mark MPEG files	These functions are available only for JPEG files.
Cannot show (or hide) file information in full screen or Slide Show	Set the File/Information option to On or Off (see page 73).
Cannot set print quantity	The Memory Stick might be locked. Unlock the Memory Stick and try setting the print quantity again.
Cannot see Menu	Press to display the Menu again.
Cannot hear audio while using Memory Stick	Check the TV's volume or Speaker (page 81) settings. To hear JPEG voice memo in full screen view, select the Digital Camera Folders option and set the Filter option to Show All.
Not all MP3 files on Memory Stick are included when the Music /Complete List option is selected (page 73)	Check that the Music option is not to set to Off (see page 73). The Memory Stick Viewer can display a maximum of 2,000 files total, including all JPEG, MPEG1, and MP3 files.
Cannot see MP3 list to play music	Make sure that the file is named with the file extension (.mp3).
MP3 file does not play back correctly	MP3 files on your Memory Stick only can be played as background music during a Slide Show (see page 73). The Memory Stick Viewer supports only MP3 files with a fixed data rate of 128 kbps (kilobits per second).
MP3 files on the Memory Stick are not listed	Only MP3 files that are named with the file extension (.mp3) are displayed in the list.
Music files are playing in wrong order	MP3 files are played in alphabetical order, according to the folder in which they are stored. If you want to change the playing order, rename your files alphabetically in the order in which you want them to play or create an MP3 playlist (.m3u file) on a PC.
Print Marks (DPOF) set by the Memory Stick Viewer are not recognized by the DPOF-compatible photo printer.	The DPOF Print Mark feature works only on photos containing EXIF data (data stored by the camera) that are located within the digital camera (DCF) folders (see "About DCF File Names" on page 75 for a description).
MPEG1 movie does not play back correctly	Some variations of MPEG1 movies may not be compatible with the Memory Stick Viewer. MPEG movies recorded in VX Fine mode with Sony digital cameras cannot be played back with the Memory Stick Viewer.
MPEG1 quality is poor when enlarged (page 71)	The quality of the movie when enlarged depends on the resolution of the MPEG1 file. See your camera's instruction manual for details.
Error message is displayed	No Memory Stick: There is no Memory Stick in the slot. Memory Stick Locked: The lock mechanism on the Memory Stick is engaged. Memory Stick Error: The Memory Stick in the slot might be damaged; try a different Memory Stick. Format Error: The Memory Stick may have been formatted using a PC or other device that is not compatible with cameras.
Error icon is displayed	The file is not a valid MPEG1 or JPEG format, or it is a progressive JPEG (which is not supported). The thumbnail is not DCF-compatible. The file is a JPEG or an MPEG1, but the thumbnail is unreadable. The file is unreadable.
Good picture, no sound	Press MUTING so that the word Muting disappears from the screen (see page 47). Make sure the Speaker option is set to On in the Audio Menu (see page 81). Make sure the MTS option is set to Stereo or Mono (see page 80).
Cannot gain enough volume when using a cable box Sound seems weak or insufficient	Increase the volume of the cable box using the cable box's remote control. Then press TV FUNCTION and adjust the TV's volume. The TV's audio might be set to Auto SAP or Mono, when it might be better set to Stereo. In the Audio Menu (see page 80), set the MTS setting to Stereo. If already set to Stereo, switch to Mono (which may reduce background noise during weak stereo broadcasts).
Cannot raise the volume on external audio speakers	If the Speaker option is set to Off and the Audio Out option is set to Fixed (in order to output the sound to your audio system) use your audio receiver to adjust the sound (see page 80). Or, to use the TV remote control, set the Audio Out option to Variable. To turn on the TV speakers, set the Speaker option to On (see page 80).
TV makes "popping" sound when turned on	This is a normal sound that results from the TV automatically degaussing each time it is turned on.
TIMER/STAND BY LED on front panel is lit (XS955 models only)	This LED blinks when the TV is turned on, then shuts off when the picture is displayed. If the LED blinks for more than a minute, this may indicate the TV needs service.
POWER LED on front panel is lit (XS945 models only)	N/A
Digital cable box does not work	If you are connecting a VCR and digital cable box using a splitter, as described on page 24, you must use a special bi-directional splitter that is designed to work with your digital cable box. Contact your cable TV company for details.
Cannot record digital channels to VCR	Only analog channels can be recorded to your VCR.

Manual for KD-30XS955

Warranty Information

Troubleshooting and error codes