Brand: SONY
Category: TV
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:16 p.m.
No warranty information is provided in the extracted pages.
| Symptom | Explanation/solution |
|---|---|
| LED flashes red | Count the flashes (3-second interval). Reset TV by unplugging AC power for two minutes, then plug back in and turn on. If the problem persists, contact Sony Customer Support and report the number of red flashes. |
| No image (screen is black) and no sound. | • Check cable/antenna connection. • Connect TV to AC power and press the TV's I/O button or the remote's POWER button. |
| Unable to tune in certain channels. | • Check the antenna. |
| Remote control does not work. | • Replace batteries. • Your TV may be in SYNC mode. Press the control bar (...). Swipe left/right to select SYNC MENU, then press the touchpad. Select "TV Controls", then "Home" or "Options" to control the TV. When using the IR remote control, press SYNC MENU, select "TV Controls", then select "Home" (Menu) or "Options" to control the TV. |
| Forgot Parental Control PIN. | • Enter PIN 4357. (PIN 4357 is always functional.) |
| TV and surrounding objects become warm to the touch. | When the TV is used for a long period, the TV and surrounding objects may become warm. This is not a malfunction. |
| How to reset the TV to factory settings. | • Turn on the TV. While pressing the remote control's button, press the TV's I/O button. (The TV will turn off and then back on.) Release . WARNING: Resetting will erase all your personalized settings, including Parental Control. |
| Audio or video does not respond, the screen is blank, or the TV does not respond to remote control buttons. | • Perform a simple reset by unplugging the AC power cord for two minutes, then plug it back in. |