Brand: testo
Category: Data Logger
Document Type: Manual
Language: EN
Brand: testo
Category: Data Logger
Document Type: Manual
Language: EN
Uploaded: April 20, 2026, 7:58 p.m.
| Error Code | Possible Cause | Solution |
|---|---|---|
| E03, E04, E05, E09 | An error has occurred in the WiFi data logger. | The error will automatically be corrected by the firmware. No action is needed. |
| E12 | The configuration file WifiConfig.xml indicates an error. | Use the Quick Start Guide to create a new configuration file and save it to the logger. |
| E20 | WPA2 Enterprise EAP connection needs to be configured, but no CA certificate was found. | Save the CA certificate in PEM format as "ca.pem" with the XML file or upload it in the web config. |
| E21 | Incorrect format of the ca.pem certificate. | Check if the certificate is in PEM or BASE64 format. Ensure it's not a bundle. Export or convert if necessary. |
| E22 | WPA2 Enterprise EAP-TLS connection needs to be configured, but no user certificate was found. | Save the user certificate in PEM format as "client.pem" with the XML file or upload it in the web config. |
| E23 | Incorrect format of the client.pem user certificate. | Check if the certificate is in PEM or BASE64 format. Ensure it's not a bundle. Export or convert if necessary. |
| E24 (Older generation logger, prior to 2016) | Low battery. | Insert new batteries. If the problem persists, reset the logger to factory settings (hold control key for > 20 s). |
| E25 | Incorrect format of the private.key certificate. | Check if the certificate is in PEM or BASE64 format. Ensure it's not a bundle. Export or convert if necessary. |
| E26 | Possible reasons: Access point out of range/off; Incorrect network name (SSID); Unsupported encryption method. | 1. Check access point availability and logger location. 2. Verify network name and create a new config file if needed. 3. Configure the access point with a supported encryption method (WEP, WPA (TKIP), WPA2 (AES, CCMP)). |
| E32 | WiFi data logger has not obtained an IP address. | 1. Check network password. 2. Check access point MAC filter settings. |
| E35 | No reply to test ping from access point. | Ensure ping to the gateway is allowed within the access point configuration. |
| E36 | DNS could not be resolved. | 1. Check the access point's internet connection. 2. Check if routing within the network infrastructure is working. |
| E41 | Cannot obtain current time from a time server. | 1. Check the access point's internet connection. 2. Ensure the NTP port (123/UDP) is open. |
| E51 | Could not connect to the Testo Cloud. | 1. Testo Cloud servers may be temporarily inaccessible. 2. Check if TCP ports (1883 or 8883) of the access point are open in both directions. |
| E52 | Data logger is already logged into another account. | Log the data logger out of the existing account first. |
| E63 | Could not send data to the Testo Cloud. | 1. Check internet connection stability. Data will transfer in the next cycle, or initiate manually. 2. Testo Cloud server may be temporarily inaccessible. |
| E75 | Firmware update failed. | Check internet connection stability. Data will transfer in the next cycle. |
| Warning: Err AccountID | AccountID in configuration file is invalid. | Use the Quick Start Guide to create a new configuration file. |
| Warning: no AccountID | No AccountID in the configuration file. | Use the Quick Start Guide to create a new configuration file. |
| Warning: no License | Number of connected loggers exceeded or license expired. | Log off another logger, extend or renew the license. |
| Warning: not Active | WiFi data logger has been deactivated. | Activate the WiFi data logger under Configuration --> WiFi data logger. |