Brand: TOSHIBA
Category: Air Conditioner
Document Type: Manual
Language: EN
Available Languages: EN , ES
Brand: TOSHIBA
Category: Air Conditioner
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 9:02 p.m.
Refer to your dealer for specific warranty details. Consult your dealer or the manufacturer for product improvement information.
| Problem | Solution |
|---|---|
| Unit does not turn on when pressing ON/OFF button | Displays P1 Error Code and means the water collection tray is full. Turn off the unit, drain the water from the water collection tray, and restart the unit. |
| Unit does not cool well | If room temperature is lower than the set temperature in COOL mode, reset the temperature. |
| The air filter is blocked with dust or animal hair. Turn off the unit and clean the filter according to the instructions. | |
| Exhaust hose is not connected or is blocked. Turn off the unit, disconnect the hose, check for blockage and reconnect the hose. | |
| Temperature setting is too high; decrease the set temperature. | |
| Make sure all windows and doors are closed. | |
| The room area could be too large; doublecheck the cooling area. | |
| Check the room for possible heat sources and remove them if possible. | |
| The unit is noisy and/ or vibrates too much | The floor is not level. Place the unit on a flat, level surface. |
| The air filter is blocked with dust or animal hair. Turn off the unit and clean the filter according to the instructions. | |
| The unit makes a gurgling sound | This sound is caused by the refrigerant flow inside the unit and is normal. |
| Unit will not connect to Wireless or App does not work (some modesl) | For additional support and troubleshooting tips, follow the link in the QR code: |
| The top of the window kit leans forward out of the window track | Ensure the Window Kit brace is installed properly. |
| In heating mode, the fan speed is lower than expected. | It is normal for the fan speed to start low in heating mode. The fan speed should reach your desired setting after a few minutes of operation. |
| Condensation collects on the outer section of the hose in heat mode | Apply the included hose insulation foam as shown on the next page. |