Brand: TOSHIBA
Category: Other
Document Type: Manual
Language: EN
Manual for e-STUDIO2020AC/2520AC
Uploaded: Nov. 21, 2025, 8:02 p.m.
Manual Publish Date: 2021-09-01
This manual guides users through troubleshooting common issues that may arise during the operation of the equipment. It provides step-by-step instructions and visual aids to help resolve problems, ensuring the best use of the equipment's functions. It covers various troubleshooting scenarios, including paper misfeeds, staple jams, toner replacement, and cleaning procedures. The manual is designed for both general users and administrators.
Troubleshooting and error codes
| Screen Displayed | Description / Remedy |
|---|---|
| Misfeed | The original or copy paper is misfed. Remove it following the guidance on the touch panel. See P.14 "Clearing a Paper Misfeed". |
| Cover Open | A cover is open. Check which cover on the touch panel and then close it securely. |
| Only the black can be printed. | Toner has run out. Replace the new toner cartridge. P.69 "Replacing a Toner Cartridge". |
| Waste Toner Box Full | The waste toner box is full. Replace it following the guidance on the touch panel. P.76 "Replacing the Waste Toner Box". |
| Call For Service (CE20) | The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel. |
| Call For Service (CC71) | The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel. Depending on the location where the problem has occurred, [Deactivate] will be displayed. When you press [Deactivate], you can use the equipment by excluding the separated functions. To release this separated status, adjustment by a service technician is required. WARNING: Never attempt to repair, disassemble or modify the equipment by yourself. You could cause a fire or get an electric shock. Always contact your service representative for maintenance or repair of the internal parts of the equipment. |
| Finisher is deactivated. | The options with the mark indicated in the figure are not usable. To release the detaching condition of the options, adjustment by a service technician is required. |
| Double feed | Two or more sheets of original are fed together. Remove the misfed originals and check their condition. Then replace them on the ADF. For details, see the reference below: P.16 "ADF". For details on how to set paper, see the reference below: Preparation of Paper - PLACING ORIGINALS - Placing Originals - Using the ADF. |