Brand: TOSHIBA
Category: Other
Document Type: Manual
Language: EN
Manual for e-STUDIO2500c/3500c/3510c
Uploaded: Nov. 21, 2025, 6:53 p.m.
Manual Publish Date: 2006-01-01
Warranty Information
This manual describes software license terms and conditions, without providing specific warranty details.
The TopAccess Guide explains how to set up and manage network functions using TopAccess. This includes network job management and template registration from client computers. The guide also covers accessing TopAccess in end-user and administrator modes, checking device status, managing jobs and logs, registering templates, managing address books and mailboxes, and managing counters. It also details troubleshooting steps for various error messages and scenarios.
Troubleshooting and error codes
| Error Code | Message | Corrective Action |
|---|---|---|
| 2BF1 | Reached the maximum number of documents. | Delete the documents from the boxes or folders. |
| 2BF2 | Reached the maximum number of folders. | Delete the folders from the boxes. |
| RFC related | ||
| 2500 | Syntax error, command unrecognized | Check if the Terminal mail address and Destination mail address are correct. Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. |
| 2501 | Syntax error in parameters or arguments | Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, Contact your service representative. |
| 2503 | Bad sequence of commands | Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, Contact your service representative. |
| 2504 | Command parameter not implemented | Check if the mail server is operating properly. Turn the power OFF and then back ON. Perform the job in error again. If the error still occurs, Contact your service representative. |
| 2550 | Mailbox unavailable | Confirm that the destination Email addresses are correct. Confirm the access privilege for the mailbox in the mail server. |
| 2551 | User not local | Confirm that the destination Email addresses are correct. Check if the mail server is operating properly. |
| 2552 | Insufficient system storage | File is too large for mailbox. Confirm the mailbox size on the mail server. Transmit again in text mode or with a lower resolution. If the error still occurs, divide the document and transmit again. |
| 2553 | Mailbox name not allowed | Check if there is an illegal character in the mail box in the mail server. |
| TopAccess Message | Corrective Action | |
| Front Cover Open - Please Close Cover. | Close the Front Cover. | |
| Paper Feeding Cover Open - Please Close Cover. | Close the Paper Feeding Cover. | |
| Transfer/Transport unit Open - Please Close Cover. | Close the Transfer/Transport unit. | |
| Large Capacity Feeder Cover Open - Please Close Cover. | Close the Large Capacity Feeder Cover. | |
| Drawer Open - Please Close Cover. | Close the drawer. | |
| Automatic Duplexing Unit Cover Open - Please Close Cover. | Close the Automatic Duplexing Unit Cover. | |
| Relay Unit Cover Open - Please Close Cover. | Close the Relay Unit Cover. | |
| Finisher Joint Cover Open - Please Close Cover. | Close the Finisher Joint Cover. | |
| Staple Door Open - Please Close Cover. | Close the Staple Door. | |
| Lower Tray Delivery Cover Open - Please Close Cover. | Close the Lower Tray Delivery Cover. | |
| Lower Tray Front Cover Open - Please Close Cover. | Close the Lower Tray Front Cover. | |
| Punch Unit Front Cover Open - Please Close Cover. | Close the Punch Unit Front Cover. | |
| Hole Punch Unit Open - Please Close Cover. | Close the Hole Punch Unit. | |
| Paper Jam in Auto Duplexer Unit - Please Clear Paper Path | Refer to HELP on the Touch Panel Display to remove jammed paper. | |
| Paper Jam in Printer - Please Clear Paper Path | Refer to HELP on the Touch Panel Display to remove jammed paper. | |
| Paper Ejection Jam - Please Clear Paper Path | Refer to HELP on the Touch Panel Display to remove jammed paper. | |
| Paper Insertion Jam - Please Clear Paper Path | Refer to HELP on the Touch Panel Display to remove jammed paper. | |
| Staple Jam in Finisher - Please Clear Staple | Remove jammed staples from the Finisher. Refer to the Operator's Manual for Basic Function for instruction. | |
| Staple Jam in Saddle Stitch Finisher - Please Clear Staple | Remove jammed staples from the Saddle Stitch Finisher. Refer to the Operator's Manual for Basic Function for instruction. | |
| Hole Punch Jam in Finisher - Please Clear Hole Punch | Clear hole punches from the Finisher. Refer to the Operator's Manual for Basic Function for instruction. | |
| TopAccess Message | Corrective Action | |
| Used Toner Container Full - Please Replace. | Replace the toner container. Refer to the Operator's Manual for Basic Function for instruction. | |
| Toner Not Recognized - Please Check Toner. | Check and adjust the toner bottle. | |
| Black Toner Empty - Please Refill. | Replace the black toner. Refer to the Operator's Manual for Basic Function for instruction. | |
| Cyan Toner Empty - Please Refill. | Replace the cyan toner. Refer to the User Functions Guide for instruction. | |
| Magenta Toner Empty - Please Refill. | Replace the magenta toner. Refer to the User Functions Guide for instruction. | |
| Yellow Toner Empty - Please Refill. | Replace the yellow toner. Refer to the User Functions Guide for instruction. | |
| Automatic Document Feeder Error - Please Contact Service Technician. | Contact your service representative. | |
| Alignment Error in Automatic Document Feeder - Please Contact Service Technician. | Contact your service representative. | |
| Motor Error in Automatic Document Feeder - Please Contact Service Technician. | Contact your service representative. | |
| I/F Error in Automatic Document Feeder - Please Contact Service Technician. | Contact your service representative. | |
| Fatal Error - Please Contact Service Technician. | Contact your service representative. | |
| Main Motor Error - Please Contact Service Technician. | Contact your service representative. | |
| Printer Output Error - Please Contact Service Technician. | Contact your service representative. | |
| Printer Input Error - Please Contact Service Technician. | Contact your service representative. | |
| Expired scan documents deleted from share folder. | Expired documents are deleted automatically from the "SCAN" folder in the "SHARE_FILE" folder. | |
| Expired Sent Fax documents deleted from share folder. | Expired documents are deleted automatically from the "TXFAX" folder in the "SHARE_FILE" folder. | |
| Expired Received Fax documents deleted from share folder. | Expired documents are deleted automatically from the "RXFAX" folder in the "SHARE_FILE" folder. | |
| Scanned documents in shared folder deleted upon user's request. | Documents in the "SCAN" folder have been deleted by a users | |
| Sent Fax documents in shared folder deleted upon user's request. | Documents in the "TXFAX" folder have been deleted by a user. | |
| Received Fax documents in shared folder deleted upon user's request. | Documents in the "RXFAX" folder have been deleted by a user. | |
| Failed to delete file. | The file cannot be deleted from the shared folder. | |
| Failed to acquire resource. | The file cannot be acquired from the shared folder. | |
| Document(s) expire(s) in a few days. | There are documents to be deleted in a few days in e-Filing. | |
| TopAccess Message | Corrective Action | |
| Hard Disk space for Electronic Filing nearly full. | The hard disk has a few disk space available. Delete unnecessary documents to maintain the hard disk space. | |
| Power failure occurred during e-Filing restoring. | The document could not be stored in e-Filing because of the power failure. | |
| SMTP Destination Error has been detected in the received mail. This mail was deleted. | This equipment cannot received the Email that does not contain the sender's Email address. Ask the sender to send the Email again with entering the sender's Email address. | |
| OffRamp Destination limitation Error has been detected in the received mail. | This equipment cannot perform the Offramp transmission to more than 40 destinations. Ask the sender to send the Offramp document separately for every 40 destinations. | |
| Fax Unit Error has been occurred in the received mail. | This equipment cannot perform the Offramp transmission without the optional Fax unit. | |
| POP3 Connection Error has been occurred in the received mail. | Make sure the POP3 server is properly running. Make sure correct IP address of the POP3 server is assigned. | |
| POP3 Connection Timeout Error has been occurred in the received mail. | Make sure that the network cable is correctly connected. Make sure the POP3 server is properly running. | |
| POP3 Login Error has been occurred in the received mail. | Make sure the correct login name and password is specified. | |
| POP3 Login Error occurred in the received mail | Make sure that the POP3 login type (Auto, POP3, APOP) is set correctly. | |
| File I/O Error has been occurred in this mail. The mail could not be received until File I/O is recovered. | Turn OFF then ON the power and confirm if the equipment can receive the Internet Fax. If the Internet Fax document cannot be received, confirm that any files other than TIFF and text files are attached in the Internet Fax. | |
| Hard Disk space for File Share nearly full. | The hard disk has a few disk space available. Delete unnecessary documents to maintain the hard disk space. | |
| Domain - General Failure during Authentication | Please verify the Network Settings again and retry connecting to the domain controller. | |
| Domain - Invalid Username or Password | Please recheck the username and password and Please confirm if the Caps Lock key is switched on by accident. | |
| Domain - Server not present in Network | The server is not on network or it could not be located. Also please check the DNS and DDNS settings on TopAccess. | |
| Domain - User account is disabled on Server | Please confirm the User attributes on the server. This can be verified in -> Active Directory Users and Computers. | |
| Domain - User account has expired and cannot be used for logon | Please change the account expiration date and retry again. The expiration date can be modified from Active Directory Users and Computers. | |
| Domain - User account is locked and cannot be used for logon | The lockout duration could be specified in account lockout security policy. If so please retry after the lockout duration. | |
| Domain - Invalid logon hours for the User | The Administrator has set restrictions on the logon hours. The logon hours can be modified from Active Directory Users and Computers. | |
| Active Directory Domain - Clock Skew error due to difference in Time between Server and MFP | The clocks need to be synchronized. Please confirm if SNTP is configured correctly on the equipment. | |
| Active Directory Domain - Kerberos Ticket has expired and cannot be used for Authentication | Please confirm the validity period of the ticket set by the Kerberos server. Please retry again after the fresh ticket is issued. | |
| Active Directory Domain - Verification of the Ticket has failed | Please verify the username and password and retry again. If the problem persists please contact the Administrator. | |
| Active Directory Domain-The Domain specified could not be found | Please enter the correct domain name in network settings. If the problem persists please contact the Administrator for the correct realm name for your server. | |
| Information Failed User Authentication | Check Domain Name/UserName/Password | |
| SNTP Server - Connect Error has occurred | The equipment could not connect to the SNTP Server. Please confirm the SNTP settings. | |
| Link Local address of IPv6 was duplicated. | The link-local address of IPv6 is overlapping with that of other device. Confirm the link-local address of IPv6 and then set a new address. | |
| Stateful address of IPv6 was duplicated. | The stateful address of IPv6 is overlapping with that of other device. Confirm the stateful address of IPv6 and then set a new address. | |
| Stateless address of IPv6 was duplicated. | The stateless address of IPv6 is overlapping with that of other device. Confirm the stateless address of IPv6 and then set a new address. | |
| Manual address of IPv6 was duplicated. | The manual address of IPv6 is overlapping with that of other device. Confirm the manual address of IPv6 and then set a new address. | |
| Secure Update to Primary DDNS failed | The equipment could not update Secure Primary DDNS during DNS server update using IPv4. | |
| Secure Update to Secondary DDNS failed | The equipment could not update Secure Secondary DDNS during DNS server update using IPv4. | |
| IPv6 Update to Primary DDNS failed | The equipment could not update Primary DDNS during DNS server update using IPv6. | |
| IPv6 Update to Secondary DDNS failed | The equipment could not update Secondary DDNS during DNS server update using IPv6. | |
| IPv4 Update to Primary DDNS failed | The equipment could not update Primary DDNS during DNS server update using IPv4. | |
| IPv4 Update to Secondary DDNS failed | The equipment could not update Secondary DDNS during DNS server update using IPv4. |