User Manual for 5500/5500M/5500XL - Troubleshooting and error codes + PDF Download

User Manual for 5500/5500M/5500XL - Troubleshooting and error codes + PDF Download

Brand: UNITED STATES STOVE COMPANY

Category: Pellet Stove

Document Type: User Manual

Language: EN

Uploaded: March 12, 2025, 3:44 a.m.

Warranty Summary

Warranty information is not available in this manual.

Basic Operation Summary

  • Unit Preparation: Attach spring handle, connect electrical cord to stove and outlet (surge protector recommended).
  • Start-Up Procedure: Verify hopper is clean, exhaust/inlet connections are correct, fill hopper with pellets, close hopper lid and viewing door, press 'ON' and set 'HEAT SETTING'. Stove will ignite in ~5 minutes.
  • Shut Down Procedure: Press 'OFF'. Auger stops, blowers continue until unit cools down. Do not unplug to shut down.

Troubleshooting and error codes

PROBLEM CAUSE:
Orange, lazy flame excessive fuel build-up in the burnpot To rich air/fuel mixture
  • Clean out the burnpot and burnpot housing
  • Make sure that the viewing door is closed and sealed properly. If not, adjust door catch and/or replace door gaskets.
  • Check that all outside connections are clear of any obstructions.
  • Check the exhaust system; clean as needed.
Fire goes out or stove shuts down. Burnpot burns out of fuel
  • Hopper is empty, refill the hopper.
  • Loss of draft pressure. Make sure that the viewing door is closed and sealed properly. If not, adjust door catch and/or replace door gaskets. Check that all outside connections are clear of any obstructions. Check the exhaust system; clean as needed.
  • Check that the pressure switch connection to the firebox is free of ash or clear of obstructions.
  • Auger system is jammed or there is a "bridging" of the fuel in the hopper, preventing fuel from flowing into the auger feed system.
Stove does not start a fire when the "ON" button is pushed Auto-Start Igniter fails to ignite the fuel in the burn pot.
  • Turn the stove “OFF”. Clear the unburnt fuel from the burnpot and try again.
  • Check the pellet quality. Replace if moist, wet, or dirty.
  • Loss of draft pressure. Make sure that the viewing door is closed and sealed properly. If not, adjust door catch and/or replace door gaskets. Check that all outside connections are clear of any obstructions. Check the exhaust system; clean as needed.
  • Check that the auto-start igniter is not blocked with ash or soot. (The igniter is located behind the burnpot on the back wall of the firebox.)
  • Check that the pressure switch connection to the firebox is free of ash or clear of obstructions.
  • The auto-start igniter gets “red hot” during start-up. If you can not visibly see the igniter glowing during start-up, then the igniter may need to be replaced or there is a problem with the electrical control system.
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