Brand: VCC
Category: Security Cameras
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for VCC-HD5400/HD5400P
Uploaded: Nov. 21, 2025, 6:05 p.m.
Warranty Information
This manual provides information about the VCC-HD5400/HD5400P camera, including setup and operation.
This manual provides instructions for operating and setting up the VCC-HD5400/HD5400P camera. It covers network operation, high-resolution imaging, and various functions like pan/tilt and zoom. The guide also details connection procedures, IP address setup using the Auto IP Setup utility, and troubleshooting common issues. It includes information on recording media, alarm connections, and system controller integration. The manual also outlines the user interface conventions and copyright notices.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| The e-mail transmission function does not work. | 1. On the E-MAIL SETTING screen, incorrect user ID/password information is specified in the AUTHENTICATION section. Set the correct login ID and password. 2. The server address is wrong. Or connection to the server is down. Check the server address settings. 3. The SMTP server requires authentification. If [AUTHENTICATION] is set to "NO USE”, the e-mail transmission function does not work when the SMTP server requires authentification. Contact your network administrator and change the authentication setting according to the SMTP server setting. 4. Transfer is blocked by the "Outbound Port 25 Blocking (OP25B)*" implemented by your provider. Select the SMTP authentication for the camera and change the destination e-mail server port from 25 to 587. Use the destination e-mail server of your provider. |
| I cannot view the image data I received on my cell phone. | Some cell phones have a limit on the size of image data they can handle. Check the resolution of your cell phone. |
| The camera does not record. | 1. A recording medium is not inserted or installed in the camera. Insert an SD memory card or install an external hard disk drive on the camera. 2. The recording medium is not formatted. Go to the SD/HDD screen, and format the recording medium. 3. Time elapsed from turning on the camera is less than 5 minutes. The system cannot recognize a recording medium for about 30 seconds after powered on. After turning on the camera, wait 5 minutes or more before starting to record. 4. The recording medium is write-protected. Cancel the protection in order to allow the recording medium for writing. 5. The USB cable for the hard disk drive is not connected properly. Turn off the HDD drive, re-insert the USB cable correctly and turn on the HDD drive again. 6. An installed recording medium was removed before writing was stopped. Format the recording medium. If you remove a recording medium while writing is in progress, you may damage it. Be sure to perform the following procedure to stop a writing operation before you remove the medium. <Method for stop recording> SD memory card: Open the cover on the camera side face and push the SD CARD button. Hard disk drive: Configure [HDD] on the SD/HDD screen to "NO USE". |
| I cannot play back. | The camera is not equipped with playback functions. Install the supplied application software "HDC Downloader/ DLViewer" from the supplied CD-ROM. This application software will allow you to download and play back video data. |
| An error code "W12 PAN/TILT ERROR" appeared. | The orientation of the camera lens was likely to be changed forcibly. |
| An error code "W13 PT INITIALIZING" appeared and the system started automatically initializing the lens. | If the orientation of the camera lens is forcibly changed, the system starts automatically the initializing operation to correct position offset. Wait for a while until the initialization completes. |
| A preset position loses accuracy. | The position of the camera lens might have been changed. Click LENS INITIALIZATION on the CAMERA SETTINGS screen to initialize the lens, turn the unit power off and on again. |
| The camera lens stops at the vertical position (facing ground) during a tilt operation. | The Automatic Flip function is not configured. Set any value other than "OFF" for [AUTO FLIP] on the PAN/TILT screen. |
| Upgrade has been terminated. | * Upgrade has been interrupted due to power off, network fault, or other problem during the process. Redo the upgrade by proceeding as follows. 1 Turn on the camera again. 2 Access the camera again. 3 Check the firmware version on [FIRMWARE UPDATE] in OPTION SETTINGS screen. If the version number is updated: Upgrade is complete. * If the version number is not updated: Redo the upgrade. |
| The date and time is not adjusted automatically by the NTP server. | 1 Adjustment by NTP is not set as the method for automatic time adjustment. Select CLOCK and set [CLOCK ADJUST] to [ON (NTP)]. 2 The NTP server address is not configured correctly. Select CLOCK and configure the [NTP SERVER ADDRESS] settings again. 3 The GATEWAY settings are not configured correctly. Select NETWORK and configure the [GATEWAY] settings again. |
| The date and time information indicated on the live screen does not reflect the clock settings configured on the [CLOCK SETTINGS] screen. | It is recommended that you delete temporary Internet files. To do so, in Internet Explorer, click [Internet Options] in the [Tools] menu and then delete temporary files, history, cookies, saved passwords, and web form information from the [General] tab. |