Brand: Wallbox
Category: Electric Vehicle Charging
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for Pulsar Plus
Uploaded: April 20, 2026, 7:44 p.m.
Warranty Information
Wallbox reserves the right to make changes to product specifications and documentation at any time without prior notice.
Wallbox App Operation Summary
The Wallbox App allows remote management of your Pulsar Plus charger. Key operations include:
- Download & Account Creation: Install the app from your app store and create a myWallbox account or log in.
- Charger Management: Add your charger using its serial number and UID. View and manage your connected charger, including locking/unlocking, pausing/resuming charge, and adjusting charging current.
- Scheduling: Set up charging schedules for specific times and days.
- Statistics: Monitor charging history, energy consumption, and costs through charts and lists.
- Configuration: Adjust charger settings like power sharing, connectivity (Wi-Fi), and advanced options. Firmware updates are also managed through the app.
- Profile Management: Edit your personal data, password, and currency preferences within the myWallbox account.
Troubleshooting and error codes
| Issue | Potential Cause | Solution |
|---|---|---|
| Charger does not power up | No current reaching the Wallbox; circuit breaker off or tripped. | Check and test the circuit breaker. |
| Charging session did not start | Vehicle scheduled for later charge; battery full; vehicle error; improper plug connection; dirty/damaged plug; programmed charge conflict. | Check vehicle schedule/status; ensure proper connection; clean/inspect plug; delete and re-program if needed. Sync app. |
| Incomplete charge or low power | Charging speed decreases as session nears completion; high temperature detected. | Check installer for current selector settings; high temperature reduces power for safety. |
| Charging cable does not disconnect | Charging session not ended by the vehicle. | End charging session from the vehicle before removing the cable. Consult vehicle manual. |
| Wallbox app does not connect to charger | Bluetooth disabled; out of range; app issues; Bluetooth interference. | Enable Bluetooth; stay within 10m; toggle Bluetooth/app; reinstall app; restart Bluetooth. |
| No Wi-Fi coverage | Poor signal strength. | Use Wi-Fi extender or Ethernet cable; consider "Wallbox Always Connected" plan. |
| Wi-Fi connection problems | Network/Internet issues; router configuration. | Check network/internet; restart router; open specific ports (TCP 80, UDP 123); try a different Wi-Fi network. |
| Wi-Fi network disconnections | Loss of connection. | Restart Wallbox charger; check Wi-Fi modem. |
| Warning messages (Unavailability / No Power) | Incorrect operating parameters; power supply issue. | Turn breaker off/on; consult installer if selector is at 0, 8, or 9; disconnect cable, turn breaker off/on, reconnect cable. |
| Charging logs do not appear | Charger not connected to the internet; outdated firmware; app sync issue. | Check internet connection; update firmware; re-sync app via Bluetooth; reset charger system. |