Brand: Xiaomi
Category: Robot Vacuum
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for E12
Uploaded: April 20, 2026, 8:09 p.m.
Warranty Information
Xiaomi warrants the Product to be free from defects in materials and workmanship under normal use during the Warranty Period.
Before use, remove protective strips and install the side brush. Charge the robot vacuum fully by placing it on the charging dock. Connect to the Mi Home/Xiaomi Home app by scanning a QR code or searching for the app. To start vacuuming and mopping, fill the 2-in-1 dust compartment with water, attach the mop pad holder and mop pad, then install the compartment into the robot vacuum and press the button. For vacuuming only, remove the mop pad holder. To pause cleaning, press any button. To resume, press the button. The robot will automatically return to the dock to charge when cleaning is complete or the battery is low.
Troubleshooting and error codes
| Issues | Possible Causes and Solutions |
|---|---|
| The robot vacuum no longer cleans efficiently, or leaves dust behind. | The 2-in-1 dust compartment with water tank is full. Please clean it. The filter is blocked, please clean the filter. A foreign object has been caught in the brush. Please clean the brush. |
| Error Messages | |
| Please make sure the 2-in-1 dust compartment with water tank is installed. | Make sure the 2-in-1 dust compartment with water tank is securely installed. |
| Please make sure the mop pad is installed. | Make sure the mop pad holder and mop pad are securely installed. |
| Please move the robot vacuum to a level surface to start. | The robot vacuum is tilted at startup. Move the robot vacuum to a horizontally level surface and restart it. You can also reset the level of robot vacuum in the Mi Home/Xiaomi Home app, and then restart it. |
| Error Messages | |
| Please return the robot vacuum to the dock to charge. | The robot vacuum cannot return to the dock to charge. Place the robot vacuum onto the charging dock and check whether the charging dock is connected to power. |
| Please help remove the obstacles around the robot vacuum and try again. | The robot vacuum may be caught or stuck. Clear away any obstructions around it. |
| Please wipe the cliff sensor clean and move the robot vacuum to a new location to start. | Part of the robot vacuum may be off the ground. Re-position the robot vacuum and restart it. This error may also occur if the cliff sensor is dirty. Wipe off the dirt from the cliff sensor. |
| Please clear any foreign objects from the collision sensor. | The collision sensor may be stuck. Gently tap it several times to remove any foreign objects. If nothing falls out, move the robot vacuum to a different place and restart it. |