Brand: 3B MEDICAL
Category: Medical Equipment
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Manual for STRATUS 5 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:53 p.m.
Manual Publish Date: 2019-04-30
Warranty Summary
3B MEDICAL, INC. warrants the Stratus 5 system to be free from defects in workmanship and materials for a period of three (3) years from the date of sale.
Operating the Stratus 5 Oxygen Concentrator:
- Select a location for operation ensuring adequate airflow and distance from walls and furniture.
- Do not place near heat sources.
- Plug into a grounded electrical outlet.
- Connect cannula to oxygen outlet (or humidifier if used).
- If using humidifier, fill with distilled water and attach as instructed.
- Turn on the power switch.
- Adjust oxygen flow to prescribed liters per minute.
- Turn off when not in use.
Troubleshooting and error codes
| Problem | Cause | Troubleshooting |
|---|---|---|
| Power on, the equipment is not working | Start capacity of compressor is broken or compressor is not working | Call service provider or dealer. |
| Power on, the equipment is not working, or works intermittently | Power cord not plugged securely or bad contact |
* Check the power cord for damage * check that plug is secure If not, call service provider |
| No oxygen outlet or the outlet flow is too small |
* oxygen cannula kinked or blocked * humidifier bottle top not tightened against leaks |
* unkink the cannula * re-install the humidifier cap Call service provider if problem persists |
| no control of the flow meter ball |
* the flow knob is not tight * turning the knob to quickly can cause the ball to be bypassed |
* tighten the knob * turn the knob slowly Call service provider if problem persists |
| Water backing in to cannula | * Temperature difference can cause rainout. The concentrator is too near the wall, draperies or furniture. excessive tubing separating the patient and the concentrator |
* dry the inside of humidifier cap * Do NOT use hot water * Do NOT over-filled humidifier * keep the same temperature of equipment and cannula (place concentrator in the same room as patient) |
Troubleshooting and error codes
| Problem | Cause | Troubleshooting |
|---|---|---|
| Power on, the equipment is not working | Start capacity of compressor is broken or compressor is not working | Call service provider or dealer. |
| Power on, the equipment is not working, or works intermittently | Power cord not plugged securely or bad contact |
* Check the power cord for damage * check that plug is secure If not, call service provider |
| No oxygen outlet or the outlet flow is too small |
* oxygen cannula kinked or blocked * humidifier bottle top not tightened against leaks |
* unkink the cannula * re-install the humidifier cap Call service provider if problem persists |
| no control of the flow meter ball |
* the flow knob is not tight * turning the knob to quickly can cause the ball to be bypassed |
* tighten the knob * turn the knob slowly Call service provider if problem persists |
| Water backing in to cannula | * Temperature difference can cause rainout. The concentrator is too near the wall, draperies or furniture. excessive tubing separating the patient and the concentrator |
* dry the inside of humidifier cap * Do NOT use hot water * Do NOT over-filled humidifier * keep the same temperature of equipment and cannula (place concentrator in the same room as patient) |