Brand: ARRIS
Category: Networking Router
Manual Type:
Language:
Manual for Touchstone CM8200 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:40 p.m.
Manual Publish Date: 2016-07-01
Warranty Summary
ARRIS does not directly warrant this product to end-users unless purchased directly from ARRIS or authorized resellers; warranty may be provided by your service provider.
The ARRIS Touchstone CM8200 DOCSIS 3.1 Cable Modem provides high-speed internet connection. To operate, connect the modem to a coaxial cable outlet and your computer via Ethernet. Power on the device and contact your service provider for activation. Access the Web Manager by typing 192.168.100.1 in your browser to monitor status and configure settings. Refer to the front panel LEDs for connection status and troubleshoot using the provided guide.
Troubleshooting and error codes
| Modem Problem | Possible Solution | LED Icon Status | If, During Startup/Normal Operation |
|---|---|---|---|
| Power LED Icon is OFF | Check power connections, wall outlet, and if outlet is wall switch controlled. | OFF (Power) | CM8200 unplugged/CM8200 is not properly plugged into the electrical outlet |
| Cannot Send or Receive Data | Check coaxial and Ethernet cable connections, ensure proper tightness, and check front panel LEDs. Verify cable service with TV. | FLASHING (Receive) | Downstream channel is lost/Downstream receive channel cannot be acquired |
| FLASHING (Send) | Upstream channel is lost/Upstream send channel cannot be acquired | ||
| Cannot Access the Internet | Check all cable and power connections, ensure Power and Online LEDs are solid, contact service provider. | FLASHING (Online) | IP registration is lost/IP registration is unsuccessful |
Troubleshooting and error codes
| Modem Problem | Possible Solution | LED Icon Status | If, During Startup/Normal Operation |
|---|---|---|---|
| Power LED Icon is OFF | Check power connections, wall outlet, and if outlet is wall switch controlled. | OFF (Power) | CM8200 unplugged/CM8200 is not properly plugged into the electrical outlet |
| Cannot Send or Receive Data | Check coaxial and Ethernet cable connections, ensure proper tightness, and check front panel LEDs. Verify cable service with TV. | FLASHING (Receive) | Downstream channel is lost/Downstream receive channel cannot be acquired |
| FLASHING (Send) | Upstream channel is lost/Upstream send channel cannot be acquired | ||
| Cannot Access the Internet | Check all cable and power connections, ensure Power and Online LEDs are solid, contact service provider. | FLASHING (Online) | IP registration is lost/IP registration is unsuccessful |