Brand: ARRIS
Category: Networking Router
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Manual for TOUCHSTONE TG3452 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 3:14 a.m.
Manual Publish Date: 2017-06-01
Warranty Summary
ARRIS provides this guide without warranty of any kind, implied or expressed.
The ARRIS TOUCHSTONE TG3452 is a telephony gateway designed to provide high-speed internet and voice services. Key operations include:
- Connecting to the Network: Establish a connection to your service provider using coaxial cable.
- Setting up Ethernet: Connect computers and devices via Ethernet ports for wired internet access.
- Configuring Wireless: Set up secure wireless connections for devices using Wi-Fi.
- Accessing Configuration: Use a web interface to manage gateway settings and parental controls.
- Troubleshooting: Utilize indicator lights and reset options for problem resolution.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| The Telephony Gateway is plugged in, but the Power light is Off | Check power connections, power strip switch, outlet, and circuit breaker panel. |
| I'm not getting on the Internet (all connections) | Wait for up to 30 minutes for initial connection, check front panel lights (Power and Online), coax cable connections, and splitters. |
| I'm not getting on the Internet (Ethernet) | If using a hub, check if it's turned on and use the correct Ethernet cable. Try resetting the Telephony Gateway. |
| I'm not getting on the Internet (Wireless) | Check Wi-Fi light, wireless LAN discovery, SSID broadcast settings, and security mode. Try resetting the Telephony Gateway. |
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| The Telephony Gateway is plugged in, but the Power light is Off | Check power connections, power strip switch, outlet, and circuit breaker panel. |
| I'm not getting on the Internet (all connections) | Wait for up to 30 minutes for initial connection, check front panel lights (Power and Online), coax cable connections, and splitters. |
| I'm not getting on the Internet (Ethernet) | If using a hub, check if it's turned on and use the correct Ethernet cable. Try resetting the Telephony Gateway. |
| I'm not getting on the Internet (Wireless) | Check Wi-Fi light, wireless LAN discovery, SSID broadcast settings, and security mode. Try resetting the Telephony Gateway. |