Brand: BROTHER
Category: Sewing Machine
Manual Type:
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Manual for HE-800A - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:53 p.m.
Manual Publish Date: 2003-12-B(2)
Warranty Summary
Any problems resulting from unauthorized modifications to the machine will not be covered by the warranty.
This Brother HE-800A sewing machine instruction manual provides guidance on safe operation, installation, and basic usage. Key operations include understanding the operation panel, performing home position detection, operating the treadle for sewing, setting programs and parameters for various sewing patterns, and checking the sewing patterns using test feed or manual mode. The manual also covers essential maintenance and troubleshooting tips to ensure correct use and longevity of the machine.
Troubleshooting and error codes
| Code | Cause | Remedy |
|---|---|---|
| E-00 | STOP switch was pressed. | 1. Release the STOP switch. ⚬To restart sewing, press the parameter DOWN key and then depress the treadle to step 2. ⚬To cancel sewing, press the RESET key. 2. If an error still occurs after 1. is carried out, check that connector P10 on the main P.C. board is properly connected. |
| E-01 | Upper thread breakage | 1. Thread the thread, or check that the thread has been passed through the thread guide. ⚬To restart sewing, press the parameter DOWN key and then depress the treadle to step 2. ⚬To cancel sewing, press the RESET key. 2. If an error still occurs after 1. is carried out, check that connector P10 on the main P.C. board is properly connected. |
| E-02 | Needle up sensor is OFF. | 1. Turn the pulley by hand to set the needle to its highest position. 2. Check if the sewing machine operation is sluggish because of a reason such as thread tangled around the rotary hook. 3. If an error still occurs after 1. and 2. are carried out, check that connector P3 on the main P.C. board is properly connected. |
| E-05 | Zigzag positioning is not carried out. | 1. Turn off the power. 2. Check that connector P11 on the main P.C. board is properly connected. 3. Check the operation of the zigzag home position sensor monitor lamp. |
| E-06 | Feed positioning is not carried out. | 1. Turn off the power. 2. Check that connector P11 on the main P.C. board is properly connected. 3. Check the operation of the feed home position sensor monitor lamp. |
| E-07 | Work clamp positioning is not carried out. |
Turn off the power. <If E-07 occurs other than when machine is moving to the home position or starting> 1. Check that connector P11 on the main P.C. board is properly connected. 2. Check the operation of the work clamp home position sensor monitor lamp. <If E-07 occurs when machine is starting> 1. Check the upper thread trimming mechanism, particularly for wear in the opening cam. 2. Apply grease to the inclined face of the opening cam. |
| E-08 | Cutter home position sensor is off. | 1. Turn off the power. 2. Check if the solenoid stopper tightening nut or the cutter sensor mounting screw is loose and if the cutter solenoid (shaft, etc.) is damaged. 3. Check that connector P23 on the main P.C. board and connector P13 on the sub P.C. board are properly connected. 4. Check the operation of the cutter home position sensor monitor lamp. |
Troubleshooting and error codes
| Code | Cause | Remedy |
|---|---|---|
| E-00 | STOP switch was pressed. | 1. Release the STOP switch. ⚬To restart sewing, press the parameter DOWN key and then depress the treadle to step 2. ⚬To cancel sewing, press the RESET key. 2. If an error still occurs after 1. is carried out, check that connector P10 on the main P.C. board is properly connected. |
| E-01 | Upper thread breakage | 1. Thread the thread, or check that the thread has been passed through the thread guide. ⚬To restart sewing, press the parameter DOWN key and then depress the treadle to step 2. ⚬To cancel sewing, press the RESET key. 2. If an error still occurs after 1. is carried out, check that connector P10 on the main P.C. board is properly connected. |
| E-02 | Needle up sensor is OFF. | 1. Turn the pulley by hand to set the needle to its highest position. 2. Check if the sewing machine operation is sluggish because of a reason such as thread tangled around the rotary hook. 3. If an error still occurs after 1. and 2. are carried out, check that connector P3 on the main P.C. board is properly connected. |
| E-05 | Zigzag positioning is not carried out. | 1. Turn off the power. 2. Check that connector P11 on the main P.C. board is properly connected. 3. Check the operation of the zigzag home position sensor monitor lamp. |
| E-06 | Feed positioning is not carried out. | 1. Turn off the power. 2. Check that connector P11 on the main P.C. board is properly connected. 3. Check the operation of the feed home position sensor monitor lamp. |
| E-07 | Work clamp positioning is not carried out. |
Turn off the power. <If E-07 occurs other than when machine is moving to the home position or starting> 1. Check that connector P11 on the main P.C. board is properly connected. 2. Check the operation of the work clamp home position sensor monitor lamp. <If E-07 occurs when machine is starting> 1. Check the upper thread trimming mechanism, particularly for wear in the opening cam. 2. Apply grease to the inclined face of the opening cam. |
| E-08 | Cutter home position sensor is off. | 1. Turn off the power. 2. Check if the solenoid stopper tightening nut or the cutter sensor mounting screw is loose and if the cutter solenoid (shaft, etc.) is damaged. 3. Check that connector P23 on the main P.C. board and connector P13 on the sub P.C. board are properly connected. 4. Check the operation of the cutter home position sensor monitor lamp. |