Name: Manual for BT4600 - Troubleshooting and error codes + PDF Download
Brand: BT

Manual for BT4600 - Troubleshooting and error codes + PDF Download

Brand: BT

Category: Telephone

Manual Type:

Language:

Uploaded: April 8, 2025, 3:14 a.m.

Warranty Summary

The BT4600 is guaranteed for 12 months from the date of purchase against faulty materials or workmanship.

Quick Set up Guide:

1. Plug in: Connect the mains power adaptor to the base and wall socket.
2. Activate the batteries: Pull the plastic tab from the handset and place it on the base to charge.
3. Charge: Leave the handset on the base to charge for 24 hours.
4. Connect the phone line cord: After charging, connect the phone line cord to the base and wall socket.
5. Follow the set up wizard: Set time and date using the keypad.

Troubleshooting and error codes

Troubleshooting Table

Problem	Solution
Phone doesn't work	Have you activated the batteries correctly? See page 5. Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen	Is the telephone cord plugged into the base and phone wall socket? Check that the mains power is correctly connected. Only use the telephone cord supplied with the phone.
Can't make or receive calls	Check that the mains power is correctly connected. The batteries may need recharging. Check that product call barring is not active – see page 77. Has there been a power cut? If so, place the handset back on the base for ten seconds and try again. If it still doesn't work, disconnect the batteries and mains power for ten minutes, then reconnect and try again.
You have a dial tone, but the phone won't dial out	If you're connected to a switchboard, check whether you need to dial an access code, see page 71.
Handset doesn't ring	The ringer volume may be switched off, see page 67. Check that the mains power is correctly connected. Do Not Disturb may be switched on, see page 39. Block nuisance calls may be switched on, see page 22. Make sure the handset is registered to the base, see page 78.
No display	The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries.
Range icon flashes	Make sure the handset is registered to the base, see page 78. Check that the mains power is correctly connected to the base. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press	Make sure the handset is in range of the base. Another handset registered to your BT4600 base may be on the line and Auto Join is switched off, please see page 70.
Answering machine doesn't record any messages	The memory may be full. Play and delete old messages, pages 59-60 and 61-62.
Answering machine messages have the wrong date and time	Have you set the date and time? See page 73.
Can't access your messages from another phone	Have you changed the remote access PIN? See page 64. Always keep a note of the new PIN in a safe place. Has Remote access been turned off? To turn remote access on, see page 64.
No Caller Display number/name displayed	Have you subscribed to a Caller Display service from your network provider? See page 49. The caller may have withheld their number. Network may not have the callers number information. An exact name/number match was not found in your contacts. Check that you've stored the full STD dialling code.
Can't register a handset to a base	You can register up to five handsets to your BT4600 base and you can register your BT4600 handset to up to four bases. Check that you've not exceeded the limits. Check that you've entered the correct system PIN number (default PIN 0000). Check that you're at least one metre away from other electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on	Have you connected the telephone line correctly? Do Not Disturb may be switched on, see page 39. Block nuisance calls may be switched on, see page 32. Is the base ringer set to off? You may have a faulty line or socket. Try using another socket or line. If you are a BT customer then please call 0800 800 151 or your network provider if you still have problems.

Troubleshooting and error codes

Troubleshooting Table

Problem	Solution
Phone doesn't work	Have you activated the batteries correctly? See page 5. Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen	Is the telephone cord plugged into the base and phone wall socket? Check that the mains power is correctly connected. Only use the telephone cord supplied with the phone.
Can't make or receive calls	Check that the mains power is correctly connected. The batteries may need recharging. Check that product call barring is not active – see page 77. Has there been a power cut? If so, place the handset back on the base for ten seconds and try again. If it still doesn't work, disconnect the batteries and mains power for ten minutes, then reconnect and try again.
You have a dial tone, but the phone won't dial out	If you're connected to a switchboard, check whether you need to dial an access code, see page 71.
Handset doesn't ring	The ringer volume may be switched off, see page 67. Check that the mains power is correctly connected. Do Not Disturb may be switched on, see page 39. Block nuisance calls may be switched on, see page 22. Make sure the handset is registered to the base, see page 78.
No display	The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries.
Range icon flashes	Make sure the handset is registered to the base, see page 78. Check that the mains power is correctly connected to the base. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press	Make sure the handset is in range of the base. Another handset registered to your BT4600 base may be on the line and Auto Join is switched off, please see page 70.
Answering machine doesn't record any messages	The memory may be full. Play and delete old messages, pages 59-60 and 61-62.
Answering machine messages have the wrong date and time	Have you set the date and time? See page 73.
Can't access your messages from another phone	Have you changed the remote access PIN? See page 64. Always keep a note of the new PIN in a safe place. Has Remote access been turned off? To turn remote access on, see page 64.
No Caller Display number/name displayed	Have you subscribed to a Caller Display service from your network provider? See page 49. The caller may have withheld their number. Network may not have the callers number information. An exact name/number match was not found in your contacts. Check that you've stored the full STD dialling code.
Can't register a handset to a base	You can register up to five handsets to your BT4600 base and you can register your BT4600 handset to up to four bases. Check that you've not exceeded the limits. Check that you've entered the correct system PIN number (default PIN 0000). Check that you're at least one metre away from other electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on	Have you connected the telephone line correctly? Do Not Disturb may be switched on, see page 39. Block nuisance calls may be switched on, see page 32. Is the base ringer set to off? You may have a faulty line or socket. Try using another socket or line. If you are a BT customer then please call 0800 800 151 or your network provider if you still have problems.