Brand: BT
Category: Telephone
Manual Type:
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Manual for SMART HUB 2 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 3:36 a.m.
Manual Publish Date: 2020
Warranty Summary
The equipment provided remains the property of BT and needs to be returned within 60 days of cancellation.
The BT Smart Hub 2 provides faster wi-fi. The lights on the hub indicate its status:
- Solid green: Starting up.
- Flashing orange: Connecting to broadband.
- Solid orange: Working but not connected to the internet.
- Solid blue: Working and connected to the internet.
- Solid purple: Connected to 4G using Hybrid Connect.
- Solid red: Problem.
- Flashing purple: Working but broadband cable isn't connected.
- No light: Power is off or lights are off.
Troubleshooting and error codes
Desktop View (Responsive)
| Light | Status | Description |
|---|---|---|
| Solid green | Solid green | Your hub is starting up. Leave your hub to start up, it should take approximately 60 seconds to fully turn on before it attempts to connect. |
| Flashing orange | Flashing orange | Your hub is connecting to broadband. Give it at least three minutes to connect. The light will turn blue when your hub is ready. |
| Solid orange | Solid orange | Your hub is working but isn't connected to the internet. Connect a device, open a new web browser window and follow the help wizard to get connected. |
| Solid blue | Solid blue | Your hub is working and is connected to the internet. If you can't get online, it might be your device. Try switching your device off and on. |
| Solid red | Solid red | There's a problem somewhere. Turn your hub off and on again. If the light still doesn't turn blue, use a paper clip to press your hub's factory reset button. |
| Flashing purple | Flashing purple | Your hub is working but the broadband cable isn't connected. Check if the broadband cable and filter (if you're using one) are plugged in correctly. |
| Solid purple | Solid purple | Your hub is connected to 4G using Hybrid Connect. Your broadband is down but you can continue to use the internet. |
| No light | No light | The power is off or the lights have been turned off. Check the hub is plugged in, switched on and its lights haven't been turned off in the Hub Manager. |
Troubleshooting and error codes
Desktop View (Responsive)
| Light | Status | Description |
|---|---|---|
| Solid green | Solid green | Your hub is starting up. Leave your hub to start up, it should take approximately 60 seconds to fully turn on before it attempts to connect. |
| Flashing orange | Flashing orange | Your hub is connecting to broadband. Give it at least three minutes to connect. The light will turn blue when your hub is ready. |
| Solid orange | Solid orange | Your hub is working but isn't connected to the internet. Connect a device, open a new web browser window and follow the help wizard to get connected. |
| Solid blue | Solid blue | Your hub is working and is connected to the internet. If you can't get online, it might be your device. Try switching your device off and on. |
| Solid red | Solid red | There's a problem somewhere. Turn your hub off and on again. If the light still doesn't turn blue, use a paper clip to press your hub's factory reset button. |
| Flashing purple | Flashing purple | Your hub is working but the broadband cable isn't connected. Check if the broadband cable and filter (if you're using one) are plugged in correctly. |
| Solid purple | Solid purple | Your hub is connected to 4G using Hybrid Connect. Your broadband is down but you can continue to use the internet. |
| No light | No light | The power is off or the lights have been turned off. Check the hub is plugged in, switched on and its lights haven't been turned off in the Hub Manager. |