Brand: CANDY
Category: Washer/Dryer
Manual Type:
Language:
Manual for ALISE - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 12:49 a.m.
Warranty Summary
The appliance is guaranteed for 12 months against electrical/mechanical breakdown, excluding specific conditions.
1
Open door and load laundry.
2
Close door and add detergent to drawer.
3
Select program using selector.
4
Press 'Start/Pause' button to begin.
5
After washing, turn selector to 'OFF', open door and remove laundry.
Troubleshooting and error codes
| Problem | Cause | Remedy |
|---|---|---|
| Does not work on any programme | Plug not in socket. Not switched on. Power failure. Fuse blown. Door open. |
Plug it in. Switch on. Check. Check. Close door. |
| Does not fill with water | See cause 1. Tap turned off. Programme selector not correctly positioned. Fill hoses are kinked |
Check. Turn on tap. Position programme selector correctly. Straighten fill hoses |
| Water does not drain away | Kink in discharge hose. House drain is blocked |
Straighten discharge hose. Clean drain |
| Water on floor around the washing machine | Leaking gasket between tap and water inlet hose. House drain is blocked Soap drawer blocked with soap residues |
Replace gasket and tighten hose and tap well. Clean drain Clean soap drawer |
| Does not spin | Water has not yet drained away. "No spin" selected (certain models only). |
Wait a few minutes for machine to empty. Reset button or turn "no spin" knob. |
| Machine vibrates a lot during spin | Washing machine not completely level. Transit brackets not removed yet. Load not distributed evenly. |
Adjust the special adjustable feet. Remove transit brackets. Rearrange the laundry evenly. |
| Door will not open | Two minutes have not elapsed since the programme finished. | Wait two minutes. |
Troubleshooting and error codes
| Problem | Cause | Remedy |
|---|---|---|
| Does not work on any programme | Plug not in socket. Not switched on. Power failure. Fuse blown. Door open. |
Plug it in. Switch on. Check. Check. Close door. |
| Does not fill with water | See cause 1. Tap turned off. Programme selector not correctly positioned. Fill hoses are kinked |
Check. Turn on tap. Position programme selector correctly. Straighten fill hoses |
| Water does not drain away | Kink in discharge hose. House drain is blocked |
Straighten discharge hose. Clean drain |
| Water on floor around the washing machine | Leaking gasket between tap and water inlet hose. House drain is blocked Soap drawer blocked with soap residues |
Replace gasket and tighten hose and tap well. Clean drain Clean soap drawer |
| Does not spin | Water has not yet drained away. "No spin" selected (certain models only). |
Wait a few minutes for machine to empty. Reset button or turn "no spin" knob. |
| Machine vibrates a lot during spin | Washing machine not completely level. Transit brackets not removed yet. Load not distributed evenly. |
Adjust the special adjustable feet. Remove transit brackets. Rearrange the laundry evenly. |
| Door will not open | Two minutes have not elapsed since the programme finished. | Wait two minutes. |