Brand: ELECTROLUX
Category: Washer
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Manual for 300 SERIES - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:53 p.m.
Manual Publish Date: 2018-04-01
Warranty Summary
ELECTROLUX 300 Series washer has a one year warranty for all parts and labor, and a limited parts warranty for the second year.
- Sort laundry: Separate loads by color, fabric, and soil level.
- Prepare items: Empty pockets, close zippers, and pretreat stains.
- Add laundry to wash tub: Distribute items evenly, avoiding overloading.
- Add detergent: Use appropriate type and amount in dispenser.
- Select cycle and settings: Choose desired wash cycle, temperature, and spin speed.
- Start washer: Close door and press start/pause to begin cycle.
- Remove items: Promptly unload washer after cycle completion.
Troubleshooting and error codes
| OCCURRENCE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| High pitch "jet engine" noise | A certain amount of motor whine is normal during the spin cycle. | |
| Rattling and clanking noise | Foreign objects such as coins or safety pins may be in drum or pump. | Stop washer and check drum. If no objects are found, perform cycle with empty drum. If noise continues, item may be in pump. Call your authorized service technician. |
| Belt buckles and metal fasteners are hitting wash drum. | To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out. | |
| Thumping sound | Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. | Stop washer and redistribute wash load. |
| Vibrating noise | Washer is not resting firmly on floor. | Move washer so it rests firmly on floor. Adjust leveling legs. See Installation Instructions for details. |
| Shipping bolts and foam block have not been removed during installation. | See Installation Instructions for removing shipping bolts and foam block. | |
| Wash load unevenly distributed in drum. | Stop washer and rearrange wash load. | |
| Residue left in drum | Heavily soiled items. | Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush excess dirt and sand from items before washing. |
| LED displays "dn" | Washer has been programmed to temporarily perform a repeating demo cycle. | Reset the unit back to factory default settings. 1. Press power to turn off unit. Press power again to turn unit on. Look for console to light up. 2. Wait at least 10 seconds, then simultaneously press and hold soil and options buttons for 3 secs. 3. Lights will turn OFF and ON, indicating the unit has been reset to factory default |
| Washer won't spin | Load is too small. | Add 1 or 2 similar items to help balance the load. |
| Washer does not start | Electrical power cord may not be plugged in or connection may be loose. | Make sure plug fits tightly in wall outlet. |
| House fuse blown, circuit breaker tripped, or a power outage has occurred. | Reset circuit breaker or replace fuse. DO NOT increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. If problem is a power outage, call local electric company. | |
| Action of pressing start/pause button on “touch screen" style console not recognized. | Press start/pause button with bare fingertip. | |
| Water supply faucets are not turned on. | Turn on water supply faucets. | |
| Motor is overheated. Washer motor will stop if overheated. | It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off). | |
| Door may be open. Unit will not operate with door open. | Ensure door is closed. | |
| Light next to start/pause button is flashing indicating unit is paused. | Press start/pause button to continue the cycle. | |
| Water collects in folds of the door gasket at the end of the cycle | This is a result of the washing action and is part of the normal operation of the washer. | Wipe and dry the gasket to remove water and any debris remaining in the gasket after use. |
| Water collects in bleach and fabric softener compartments | This is a result of the siphoning action and is part of the normal operation of the washer. | Water may be removed by removing the dispenser drawer (see Care and Cleaning in this guide) and draining water into the empty drum or sink. |
| Wash load too wet after spin | Washer is overloaded. | DO NOT overload washer. See Operating Your Washer. |
| Load is too small. | Add 1 or 2 similar items to help balance load. | |
| Load is out of balance. | Rearrange load to allow proper spinning. | |
| Drain hose is kinked. | Straighten drain hose. | |
| Water does not enter washer or it enters slowly | Water supply is not adequate in area. | Check another faucet in the house. Wait until water supply and pressure increase. |
| Water supply faucets are not completely open. | Fully open hot and cold faucets. | |
| Water is being used elsewhere in the house. Water pressure must be at least 30 psi (260 kPa). | Avoid running water elsewhere while washer is filling. | |
| Water inlet hoses are kinked. | Straighten hoses. | |
| Water inlet screens plugged. | Remove hose from inlets and clean screens. |
Troubleshooting and error codes
| OCCURRENCE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| High pitch "jet engine" noise | A certain amount of motor whine is normal during the spin cycle. | |
| Rattling and clanking noise | Foreign objects such as coins or safety pins may be in drum or pump. | Stop washer and check drum. If no objects are found, perform cycle with empty drum. If noise continues, item may be in pump. Call your authorized service technician. |
| Belt buckles and metal fasteners are hitting wash drum. | To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out. | |
| Thumping sound | Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. | Stop washer and redistribute wash load. |
| Vibrating noise | Washer is not resting firmly on floor. | Move washer so it rests firmly on floor. Adjust leveling legs. See Installation Instructions for details. |
| Shipping bolts and foam block have not been removed during installation. | See Installation Instructions for removing shipping bolts and foam block. | |
| Wash load unevenly distributed in drum. | Stop washer and rearrange wash load. | |
| Residue left in drum | Heavily soiled items. | Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush excess dirt and sand from items before washing. |
| LED displays "dn" | Washer has been programmed to temporarily perform a repeating demo cycle. | Reset the unit back to factory default settings. 1. Press power to turn off unit. Press power again to turn unit on. Look for console to light up. 2. Wait at least 10 seconds, then simultaneously press and hold soil and options buttons for 3 secs. 3. Lights will turn OFF and ON, indicating the unit has been reset to factory default |
| Washer won't spin | Load is too small. | Add 1 or 2 similar items to help balance the load. |
| Washer does not start | Electrical power cord may not be plugged in or connection may be loose. | Make sure plug fits tightly in wall outlet. |
| House fuse blown, circuit breaker tripped, or a power outage has occurred. | Reset circuit breaker or replace fuse. DO NOT increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. If problem is a power outage, call local electric company. | |
| Action of pressing start/pause button on “touch screen" style console not recognized. | Press start/pause button with bare fingertip. | |
| Water supply faucets are not turned on. | Turn on water supply faucets. | |
| Motor is overheated. Washer motor will stop if overheated. | It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off). | |
| Door may be open. Unit will not operate with door open. | Ensure door is closed. | |
| Light next to start/pause button is flashing indicating unit is paused. | Press start/pause button to continue the cycle. | |
| Water collects in folds of the door gasket at the end of the cycle | This is a result of the washing action and is part of the normal operation of the washer. | Wipe and dry the gasket to remove water and any debris remaining in the gasket after use. |
| Water collects in bleach and fabric softener compartments | This is a result of the siphoning action and is part of the normal operation of the washer. | Water may be removed by removing the dispenser drawer (see Care and Cleaning in this guide) and draining water into the empty drum or sink. |
| Wash load too wet after spin | Washer is overloaded. | DO NOT overload washer. See Operating Your Washer. |
| Load is too small. | Add 1 or 2 similar items to help balance load. | |
| Load is out of balance. | Rearrange load to allow proper spinning. | |
| Drain hose is kinked. | Straighten drain hose. | |
| Water does not enter washer or it enters slowly | Water supply is not adequate in area. | Check another faucet in the house. Wait until water supply and pressure increase. |
| Water supply faucets are not completely open. | Fully open hot and cold faucets. | |
| Water is being used elsewhere in the house. Water pressure must be at least 30 psi (260 kPa). | Avoid running water elsewhere while washer is filling. | |
| Water inlet hoses are kinked. | Straighten hoses. | |
| Water inlet screens plugged. | Remove hose from inlets and clean screens. |