Brand: ESSENTIEL B
Category: Headphone
Manual Type:
Language:
Manual for EBTWS00 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:39 p.m.
Warranty Summary
The warranty is valid for 2 years from the date of purchase and does not cover damages from improper use or normal wear and tear.
Turning On/Off:
- Automatically turns on when removed from charging case, off when placed back.
- Manual on/off by touch control for 2/5 seconds respectively.
Pairing:
- Auto-pair earbuds first time use.
- Pair with Bluetooth device by selecting 'Essentiel b EBTWS00' from list.
Charging:
- Charge case via USB-C.
- Charge earbuds by placing in case.
Music Control:
- Tap to play/pause.
- Tap and hold for voice assistant.
- Double tap right/left for next/previous track.
Call Control:
- Tap to answer call.
- Tap to end call or place earbud in case.
- Double tap to reject call or place earbud in case.
- Automatically turns on when removed from charging case, off when placed back.
- Manual on/off by touch control for 2/5 seconds respectively.
Pairing:
- Auto-pair earbuds first time use.
- Pair with Bluetooth device by selecting 'Essentiel b EBTWS00' from list.
Charging:
- Charge case via USB-C.
- Charge earbuds by placing in case.
Music Control:
- Tap to play/pause.
- Tap and hold for voice assistant.
- Double tap right/left for next/previous track.
Call Control:
- Tap to answer call.
- Tap to end call or place earbud in case.
- Double tap to reject call or place earbud in case.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Earphones cannot turn on / turn off automatically | Low battery. Charge the earphones. |
| Status indicator does not light up when charging earphone | Charge case battery may be low. Charge the charging case. Ensure earphone is correctly placed in case. |
| Battery indicator blinks at different frequencies when charging earphones | Indicates low charge level (0-25%). See battery level indication section. |
| Earphones not found or cannot connect to mobile phone | Pair earphones with mobile phone. See pairing section. Ensure phone and earphones are within 10m range. Disconnect from other connected Bluetooth devices. |
| No audio from mobile phone through earphones | Ensure earphones are paired and connected. Ensure devices are within 10m range. Ensure earphones are turned on. Check phone signal strength. |
| Poor audio quality after Bluetooth connection | Bluetooth reception may be poor. Move devices closer. |
| Playback control functions not accessible | Functions only work if device supports AVRCP profile. |
| Touchpad on earphone does not work | Clean the touchpad with a soft dry cloth. |
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Earphones cannot turn on / turn off automatically | Low battery. Charge the earphones. |
| Status indicator does not light up when charging earphone | Charge case battery may be low. Charge the charging case. Ensure earphone is correctly placed in case. |
| Battery indicator blinks at different frequencies when charging earphones | Indicates low charge level (0-25%). See battery level indication section. |
| Earphones not found or cannot connect to mobile phone | Pair earphones with mobile phone. See pairing section. Ensure phone and earphones are within 10m range. Disconnect from other connected Bluetooth devices. |
| No audio from mobile phone through earphones | Ensure earphones are paired and connected. Ensure devices are within 10m range. Ensure earphones are turned on. Check phone signal strength. |
| Poor audio quality after Bluetooth connection | Bluetooth reception may be poor. Move devices closer. |
| Playback control functions not accessible | Functions only work if device supports AVRCP profile. |
| Touchpad on earphone does not work | Clean the touchpad with a soft dry cloth. |