Manual for NVG443B - Troubleshooting and error codes + PDF Download

Name: Manual for NVG443B - Troubleshooting and error codes + PDF Download
Brand: Frontier

Brand: Frontier

Category: Network Router

Manual Type:

Language:

Uploaded: April 8, 2025, 12:49 a.m.

Manual Publish Date: 2017-04

Warranty Summary

No warranty information is provided in this manual.

Step 1: Connect Your Router

A. Connect to Internet: Choose DSL (Green phone cord to DSL port) or Ethernet (White Ethernet cable to ONT port).
B. Connect Power: Plug in the power adapter to the 'Power' port and outlet, then press the power button.
C. Check Internet Connectivity: Internet light should turn solid blue.
D. Connect Phone (NVG448BQ/NVG448B): Connect phone to 'Phone Line' port.
E. Sync Video (NVG448BQ): For Frontier TV, press WPS button for 5 seconds if 'Wireless Pairing Required' appears.

Troubleshooting and error codes

Problem	Solution
INTERNET LIGHT DOES NOT BECOME SOLID.	DSL SOLUTION: Connect GREEN line cord to wall and GREEN 'DSL' port. Ethernet SOLUTION: Use white Ethernet cable to RED 'ONT' port.
UNABLE TO CONNECT TO WI-FI NETWORK.	SOLUTION: Select correct Wi-Fi network from sticker. SOLUTION: Enter correct Wi-Fi password (case-sensitive).
I DON'T HAVE DIAL TONE.	SOLUTION: Check phone line cord to 'Phone Line' port. Call Frontier helpdesk if issue persists.
I HAVE QUESTIONS NOT COVERED IN THIS GUIDE.	SOLUTION: Call Frontier helpdesk at 1.800.921.8101.

Problem	Solution
INTERNET LIGHT DOES NOT BECOME SOLID.	DSL SOLUTION: Connect GREEN line cord to wall and GREEN 'DSL' port. Ethernet SOLUTION: Use white Ethernet cable to RED 'ONT' port.
UNABLE TO CONNECT TO WI-FI NETWORK.	SOLUTION: Select correct Wi-Fi network from sticker. SOLUTION: Enter correct Wi-Fi password (case-sensitive).
I DON'T HAVE DIAL TONE.	SOLUTION: Check phone line cord to 'Phone Line' port. Call Frontier helpdesk if issue persists.
I HAVE QUESTIONS NOT COVERED IN THIS GUIDE.	SOLUTION: Call Frontier helpdesk at 1.800.921.8101.