Manual for FocusPRO Wi-Fi TH6000 Series - Troubleshooting and error codes + PDF Download

Manual for FocusPRO Wi-Fi TH6000 Series - Troubleshooting and error codes + PDF Download

Brand: Honeywell

Category: Thermostat

Manual Type:

Language:

Uploaded: April 8, 2025, 1:56 p.m.

Manual Publish Date: 2012-12-12

Warranty Summary

No warranty information found in this manual.
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Basic Operation Summary:

  • Installer Setup: Access installer setup by pressing Fan and simultaneously for 3 seconds to configure system type, heat pump changeover valve, heating fan control, and heating cycle rates.
  • System Setup: Configure manual/auto changeover, adaptive intelligent recovery, temperature format, compressor protection, schedule options, auxiliary control, and temperature range stops.
  • Installer System Test: Initiate system test mode by pressing and holding and buttons to test heating, emergency heating, cooling, and fan systems.
  • Troubleshooting: Consult troubleshooting section for error codes and solutions for issues like lost Wi-Fi signal, display problems, or system malfunctions.

Troubleshooting and error codes

Error Code Action
E01
During Wi-Fi Setup, the router lost power.
  • Ensure your router has power.
  • If trying to connect to a hidden or manually added network, confirm the router has power and is working.
E02
Invalid Wi-Fi password. This code displays for 30 seconds, then the thermostat will re-enter Wi-Fi Setup mode.
  • Re-enter password for your home Wi-Fi network.
  • Repeat setup process and confirm your password for your home Wi-Fi network.
E42
Router is not issuing an IP address to the thermostat.
  • Wait for 30 minutes, connection can take several minutes.
  • If still no connection, remove thermostat from wallplate for 10 seconds, then reconnect it.
  • Verify your router is correctly setup to automatically give IP addresses.
E43
No internet connection. Thermostat cannot communicate to Total Connect Comfort.
  • Make sure the Internet cable is plugged in.
  • Reboot the router.
E99
General error		 Remove thermostat from wallplate for 10 seconds, then reconnect it.

Troubleshooting and error codes

Error Code Action
E01
During Wi-Fi Setup, the router lost power.
  • Ensure your router has power.
  • If trying to connect to a hidden or manually added network, confirm the router has power and is working.
E02
Invalid Wi-Fi password. This code displays for 30 seconds, then the thermostat will re-enter Wi-Fi Setup mode.
  • Re-enter password for your home Wi-Fi network.
  • Repeat setup process and confirm your password for your home Wi-Fi network.
E42
Router is not issuing an IP address to the thermostat.
  • Wait for 30 minutes, connection can take several minutes.
  • If still no connection, remove thermostat from wallplate for 10 seconds, then reconnect it.
  • Verify your router is correctly setup to automatically give IP addresses.
E43
No internet connection. Thermostat cannot communicate to Total Connect Comfort.
  • Make sure the Internet cable is plugged in.
  • Reboot the router.
E99
General error		 Remove thermostat from wallplate for 10 seconds, then reconnect it.