Name: Manual for BAR 9.1 - Troubleshooting and error codes + PDF Download
Brand: JBL

Manual for BAR 9.1 - Troubleshooting and error codes + PDF Download

Brand: JBL

Category: Speaker System

Manual Type:

Language:

Uploaded: April 8, 2025, 1:56 p.m.

Warranty Summary

No warranty information is provided in this manual.

Basic Operations:

Connect to TV and Digital Devices (HDMI, Optical)
Connect to Home Network (Wi-Fi, Ethernet)
Bluetooth Connection for mobile devices
Sound Calibration for optimal audio
Adjust Sound Settings
Software Update for latest features
Restore Factory Settings
Multi-room Playback
Remote Control operation

Troubleshooting and error codes

Problem	Solution
The unit will not turn on.	Check if the power cord is plugged into power and the soundbar.
The soundbar has no response to button pressing.	Restore the soundbar to factory settings (See the “RESTORE FACTORY SETTINGS” chapter).
No sound from soundbar	Make sure that the soundbar is not muted. Select the correct audio input source on the remote control. Connect the soundbar to your TV or other devices properly Restore the soundbar to its factory settings by pressing and holding G and E on the soundbar for more than 10 seconds.
Distorted sound or echo	If you play audio from your TV through the soundbar, make sure that your TV is muted or the built-in TV speaker is disabled.
Audio and video are not synchronized.	Enable the audio sync function to synchronize audio and video (See “Audio sync” in the “SOUND SETTINGS” chapter).
A device cannot be connected with the soundbar. (Bluetooth)	Check if you have enabled Bluetooth on the device. If the soundbar has been paired with another Bluetooth device, reset Bluetooth (see “To connect to another device” under “Bluetooth connection” in the “CONNECT” chapter). If your Bluetooth device has ever been paired with the soundbar, reset Bluetooth on the soundbar, unpair the soundbar on the Bluetooth device, and then, pair the Bluetooth device with the soundbar again (see “To connect to another device” under “Bluetooth connection” in the “CONNECT” chapter).
Poor audio quality from a connected Bluetooth device	The Bluetooth reception is poor. Move the source device closer to the soundbar, or remove any obstacle between the source device and the soundbar.
The connected Bluetooth device connects and disconnects constantly.	The Bluetooth reception is poor. Move the source device closer to the soundbar, or remove any obstacle between the source device and the soundbar.
Failed to connect to Wi-Fi.	Make sure that Wi-Fi is turned on. Make sure that you have selected the right network and entered the correct password. Make sure that your router or modem is turned on and within the range. Make sure that your soundbar is connected to the same wireless LAN as your smartphone or tablet. On the soundbar that you have connected to Wi-Fi through the AirPlay speaker setup on an iOS device, make sure that you connect the soundbar to the same Wi-Fi network when you set up Chromecast through the Google Home app.
The Google Home app cannot find the device.	Make sure that your soundbar is powered on. Make sure that your network is working properly. Make sure that your router or modem is powered on and within the range.
Failed to stream music from Chromecast or AirPlay	Wi-Fi and Bluetooth connection will be off and the soundbar will enter into power saving mode when the detachable surround speakers are out of battery. Charge the two detachable speakers in time to ensure sufficient battery power. (See “Charge the detachable speakers” in the “SETUP” chapter).
Remote control does not work.	Check if the batteries are drained. If so, replace them with new ones. Reduce the distance and angle between the remote control and the main unit.

Troubleshooting and error codes

Problem	Solution
The unit will not turn on.	Check if the power cord is plugged into power and the soundbar.
The soundbar has no response to button pressing.	Restore the soundbar to factory settings (See the “RESTORE FACTORY SETTINGS” chapter).
No sound from soundbar	Make sure that the soundbar is not muted. Select the correct audio input source on the remote control. Connect the soundbar to your TV or other devices properly Restore the soundbar to its factory settings by pressing and holding G and E on the soundbar for more than 10 seconds.
Distorted sound or echo	If you play audio from your TV through the soundbar, make sure that your TV is muted or the built-in TV speaker is disabled.
Audio and video are not synchronized.	Enable the audio sync function to synchronize audio and video (See “Audio sync” in the “SOUND SETTINGS” chapter).
A device cannot be connected with the soundbar. (Bluetooth)	Check if you have enabled Bluetooth on the device. If the soundbar has been paired with another Bluetooth device, reset Bluetooth (see “To connect to another device” under “Bluetooth connection” in the “CONNECT” chapter). If your Bluetooth device has ever been paired with the soundbar, reset Bluetooth on the soundbar, unpair the soundbar on the Bluetooth device, and then, pair the Bluetooth device with the soundbar again (see “To connect to another device” under “Bluetooth connection” in the “CONNECT” chapter).
Poor audio quality from a connected Bluetooth device	The Bluetooth reception is poor. Move the source device closer to the soundbar, or remove any obstacle between the source device and the soundbar.
The connected Bluetooth device connects and disconnects constantly.	The Bluetooth reception is poor. Move the source device closer to the soundbar, or remove any obstacle between the source device and the soundbar.
Failed to connect to Wi-Fi.	Make sure that Wi-Fi is turned on. Make sure that you have selected the right network and entered the correct password. Make sure that your router or modem is turned on and within the range. Make sure that your soundbar is connected to the same wireless LAN as your smartphone or tablet. On the soundbar that you have connected to Wi-Fi through the AirPlay speaker setup on an iOS device, make sure that you connect the soundbar to the same Wi-Fi network when you set up Chromecast through the Google Home app.
The Google Home app cannot find the device.	Make sure that your soundbar is powered on. Make sure that your network is working properly. Make sure that your router or modem is powered on and within the range.
Failed to stream music from Chromecast or AirPlay	Wi-Fi and Bluetooth connection will be off and the soundbar will enter into power saving mode when the detachable surround speakers are out of battery. Charge the two detachable speakers in time to ensure sufficient battery power. (See “Charge the detachable speakers” in the “SETUP” chapter).
Remote control does not work.	Check if the batteries are drained. If so, replace them with new ones. Reduce the distance and angle between the remote control and the main unit.