Manual for 790. 9021 - Troubleshooting and error codes + PDF Download

Manual for 790. 9021 - Troubleshooting and error codes + PDF Download

Brand: KENMORE

Category: Ranges

Manual Type:

Language:

Uploaded: April 8, 2025, 1:41 p.m.

Warranty Summary

This Kenmore appliance is warranted for one year from purchase date against defects in material and workmanship.
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Basic Operation Summary

  • Setting Clock: Use the Clock keypad to set the time of day.
  • Setting Bake: Press the Bake keypad, set the desired temperature using the up/down arrows, and press Bake again to start.
  • Setting Broil: Press the Broil keypad, select HI or LO broil level using the up/down arrows.
  • Using Timer: Press Timer Set/Off, set the desired time using the up/down arrows, Timer starts automatically.
  • Select Clean: Press Select Clean, select desired cleaning time (2, 3, or 4 hours) using up/down arrows.
  • Oven Lockout: Press and hold STOP for 3 seconds to activate or deactivate oven lockout.

Refer to the manual for detailed instructions and safety information.

Troubleshooting and error codes

Problem Solution
Poor baking results. Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel the oven is too hot or cool, see Adjusting oven temperature in Setting Oven Controls section.
Appliance is not level. Be sure floor is level, strong & stable enough to adequately support range. If floor is sagging or sloping, contact a carpenter to correct the situation. Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of appliance until the rack is level. Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square & have sufficient room for appliance clearance.
Cannot move appliance easily. Appliance must be accessible for service. Cabinets not square or are built in too tightly. Contact builder or installer to make appliance accessible. Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over carpet.
Entire appliance does not operate. Make sure power cord is plugged properly into outlet. Electrical power outage. Check house lights to be sure. Call your local electric company for service outage information. Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back cover).
Oven portion of appliance does not operate. The time of day is not set. The time of day must first be set in order to operate the oven. See Setting clock in Setting Oven Controls section. Be sure the oven controls are set properly for the desired function. See Setting Oven Controls section and review instructions for the desired cooking function in this manual or see "Entire appliance does not operate" in this checklist.
Surface element is too hot or not hot enough. Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or does not heat evenly. Be sure the correct surface control knob is turned ON for element needed. Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy & medium-weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Oven light does not work. Be sure the oven light is secure in the socket. Also see Replacing oven light in the Care & Cleaning section.
Oven smokes excessively when broiling. Incorrect setting. Follow broiling instructions in Setting Oven Controls section. Be sure oven door is opened to broil stop position when broiling. Meat too close to the broil element. Reposition the broil rack to provide proper clearance between the meat & the element. Preheat the broil element for searing. Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to prevent curling, but do not cut into lean. Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
Flames inside oven or smoking from oven vent. Excessive spillovers in oven. For example this will happen for pie spillovers or large amounts of grease left on the oven bottom. Wipe up excessive spillovers before starting oven. If flames or excessive smoke are present see Broil in Setting Oven Controls section.
Oven control panel beeps & displays any F code error. Oven control has detected a fault or error condition. Press STOP key pad to clear the error code. Try Bake or Broil function. If the F code error repeats, remove power from appliance, wait 5 minutes and then repower appliance and set clock with the correct time of day. Try Bake or Broil function again. If the fault recurs, press (STOP) to clear and call 1-800-4-MY-HOME® for assistance (See back cover).
Select Clean does not work. Oven control not set properly. Review instructions in Select Clean section.
Soil not completely removed after running Select Clean cycle. Select Clean was interrupted. See Select Clean instructions. Excessive spillovers on oven bottom. Remove before starting Select Clean. Failure to clean soil from the oven frame, the door liner outside the oven door gasket and the small area at the front center of the oven bottom. These areas are not in the self-cleaning area, but get hot enough to burn on residue. Clean these areas before the self-cleaning cycle is started. Burned-on residue can be cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Oven racks discolored. Oven racks left in oven cavity during Select Clean. Always remove oven racks from oven cavity before starting a self-clean cycle. Clean by using a mild, abrasive cleaner following manufacturer's instructions. Rinse with clean water, dry and replace in oven.
Drip bowls are pitting or rusting. Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. Remove and wash drip bowls as soon as possible after a spill over. Normal environment. Along coastal areas, houses are exposed to high salt content in air. Protect bowls as much as possible from direct exposure to air with high salt content.
Drip bowls are turning color or distorted. Bottom surface of cookware extends beyond surface element and touches cooktop surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls may be purchased from your appliance dealer.

Troubleshooting and error codes

Problem Solution
Poor baking results. Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel the oven is too hot or cool, see Adjusting oven temperature in Setting Oven Controls section.
Appliance is not level. Be sure floor is level, strong & stable enough to adequately support range. If floor is sagging or sloping, contact a carpenter to correct the situation. Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of appliance until the rack is level. Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square & have sufficient room for appliance clearance.
Cannot move appliance easily. Appliance must be accessible for service. Cabinets not square or are built in too tightly. Contact builder or installer to make appliance accessible. Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over carpet.
Entire appliance does not operate. Make sure power cord is plugged properly into outlet. Electrical power outage. Check house lights to be sure. Call your local electric company for service outage information. Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back cover).
Oven portion of appliance does not operate. The time of day is not set. The time of day must first be set in order to operate the oven. See Setting clock in Setting Oven Controls section. Be sure the oven controls are set properly for the desired function. See Setting Oven Controls section and review instructions for the desired cooking function in this manual or see "Entire appliance does not operate" in this checklist.
Surface element is too hot or not hot enough. Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or does not heat evenly. Be sure the correct surface control knob is turned ON for element needed. Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy & medium-weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Oven light does not work. Be sure the oven light is secure in the socket. Also see Replacing oven light in the Care & Cleaning section.
Oven smokes excessively when broiling. Incorrect setting. Follow broiling instructions in Setting Oven Controls section. Be sure oven door is opened to broil stop position when broiling. Meat too close to the broil element. Reposition the broil rack to provide proper clearance between the meat & the element. Preheat the broil element for searing. Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to prevent curling, but do not cut into lean. Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
Flames inside oven or smoking from oven vent. Excessive spillovers in oven. For example this will happen for pie spillovers or large amounts of grease left on the oven bottom. Wipe up excessive spillovers before starting oven. If flames or excessive smoke are present see Broil in Setting Oven Controls section.
Oven control panel beeps & displays any F code error. Oven control has detected a fault or error condition. Press STOP key pad to clear the error code. Try Bake or Broil function. If the F code error repeats, remove power from appliance, wait 5 minutes and then repower appliance and set clock with the correct time of day. Try Bake or Broil function again. If the fault recurs, press (STOP) to clear and call 1-800-4-MY-HOME® for assistance (See back cover).
Select Clean does not work. Oven control not set properly. Review instructions in Select Clean section.
Soil not completely removed after running Select Clean cycle. Select Clean was interrupted. See Select Clean instructions. Excessive spillovers on oven bottom. Remove before starting Select Clean. Failure to clean soil from the oven frame, the door liner outside the oven door gasket and the small area at the front center of the oven bottom. These areas are not in the self-cleaning area, but get hot enough to burn on residue. Clean these areas before the self-cleaning cycle is started. Burned-on residue can be cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Oven racks discolored. Oven racks left in oven cavity during Select Clean. Always remove oven racks from oven cavity before starting a self-clean cycle. Clean by using a mild, abrasive cleaner following manufacturer's instructions. Rinse with clean water, dry and replace in oven.
Drip bowls are pitting or rusting. Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. Remove and wash drip bowls as soon as possible after a spill over. Normal environment. Along coastal areas, houses are exposed to high salt content in air. Protect bowls as much as possible from direct exposure to air with high salt content.
Drip bowls are turning color or distorted. Bottom surface of cookware extends beyond surface element and touches cooktop surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls may be purchased from your appliance dealer.