Brand: PetSafe
Category: Pet Care Product
Manual Type:
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Manual for PFD00-14574 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 3:08 a.m.
Manual Publish Date: 2014-01-01
Warranty Summary
This product has a one-year non-transferrable limited warranty covering defects in material or workmanship under normal residential use.
The PetSafe Healthy Pet Simply Feed PFD00-14574 is an automatic pet feeder designed for dry or semi-moist food. It allows users to schedule up to 12 meals per day with customizable portions. Setup involves assembling the feeder, setting the time, choosing a default feeding schedule (dog, cat) or creating a custom schedule, and filling it with food. Operating modes include Slow Feed, Immediate Feed, and Pause Feed. The feeder can be powered by batteries or an optional power adapter.
Troubleshooting and error codes
| PROBLEM | SOLUTION |
|---|---|
| 5-Button Navigation is locked/ buttons do not work. | Buttons automatically lock after 2 minutes of inactivity. To unlock 5-Button Navigation, press UP and ENTER buttons AT SAME TIME. |
| Hopper lid is not fitting properly. | Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place (see "To Install Hopper” page 12). |
| Hopper is not fitting properly. | Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place (see "To Install Hopper” page 12). Check conveyor is installed with food chute and gear aligned correctly inside hopper base, and conveyor latch is locked in place (see “To Install Conveyor” page 11). |
| Red conveyor latch will not lock. | Check conveyor is installed with food chute and gear aligned correctly inside hopper base (see “To Install Conveyor" page 11). |
| Not dispensing meal sizes programmed or no food at all. | Ensure hopper is filled with food. Check if feeder is in Pause Feed Mode. Feeder will not dispense food until pause is removed (see “Pause Feed Mode" page 15). Make sure feeder is not in Setup Mode. Feeder must be in Operating Mode to dispense food (see "Setup Mode" page 16) Ensure you are only using dry or semi-moist food. Check if LCD screen is showing an error. Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place (see "To Install Hopper” page 12). Conveyor belt may not have been aligned properly when installed, conveyor may be out of sync with motor or the "prepare conveyor with food" cycle may not have been run when refilling hopper with food. Empty food, remove hopper and conveyor. Reinstall conveyor (see “To Install Conveyor" page 11). Press ENTER and LEFT buttons AT SAME TIME to cycle the conveyor. Remove conveyor again and align lip on conveyor with arrows on side of conveyor housing (see “To Install Conveyor” page 11). Reinstall conveyor and hopper. Refill with food. Press ENTER and LEFT buttons AT SAME TIME until conveyor starts moving and filling with food. Meal size/portion may be slightly off due to type of dry or semi-moist food being used. Try adjusting meal sizes accordingly (for example, if feeder is dispensing 1/8-cup less than programmed, increase meal sizes by 1/8-cup). |
Troubleshooting and error codes
| PROBLEM | SOLUTION |
|---|---|
| 5-Button Navigation is locked/ buttons do not work. | Buttons automatically lock after 2 minutes of inactivity. To unlock 5-Button Navigation, press UP and ENTER buttons AT SAME TIME. |
| Hopper lid is not fitting properly. | Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place (see "To Install Hopper” page 12). |
| Hopper is not fitting properly. | Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place (see "To Install Hopper” page 12). Check conveyor is installed with food chute and gear aligned correctly inside hopper base, and conveyor latch is locked in place (see “To Install Conveyor” page 11). |
| Red conveyor latch will not lock. | Check conveyor is installed with food chute and gear aligned correctly inside hopper base (see “To Install Conveyor" page 11). |
| Not dispensing meal sizes programmed or no food at all. | Ensure hopper is filled with food. Check if feeder is in Pause Feed Mode. Feeder will not dispense food until pause is removed (see “Pause Feed Mode" page 15). Make sure feeder is not in Setup Mode. Feeder must be in Operating Mode to dispense food (see "Setup Mode" page 16) Ensure you are only using dry or semi-moist food. Check if LCD screen is showing an error. Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place (see "To Install Hopper” page 12). Conveyor belt may not have been aligned properly when installed, conveyor may be out of sync with motor or the "prepare conveyor with food" cycle may not have been run when refilling hopper with food. Empty food, remove hopper and conveyor. Reinstall conveyor (see “To Install Conveyor" page 11). Press ENTER and LEFT buttons AT SAME TIME to cycle the conveyor. Remove conveyor again and align lip on conveyor with arrows on side of conveyor housing (see “To Install Conveyor” page 11). Reinstall conveyor and hopper. Refill with food. Press ENTER and LEFT buttons AT SAME TIME until conveyor starts moving and filling with food. Meal size/portion may be slightly off due to type of dry or semi-moist food being used. Try adjusting meal sizes accordingly (for example, if feeder is dispensing 1/8-cup less than programmed, increase meal sizes by 1/8-cup). |