Brand: PHILIPS
Category: Water Filtration System
Manual Type:
Language:
Manual for ADD6910 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 3:07 a.m.
Manual Publish Date: 2019-08-01
Warranty Summary
This Philips water dispenser includes a two-year warranty from the date of purchase covering manufacturing defects under normal use.
- Filtering water: The dispenser automatically filters water when the inner tank is low. Wait for completion before extracting.
- Extracting water: Select temperature and volume. Unlock child lock if needed. Press extraction button to dispense, press again to stop. For continuous dispensing, long press the button.
- Changing water: When the 'change water' indicator flashes, replace water in the raw water tank.
- Rinsing: The dispenser auto-rinses before/after filtration. Force rinse by pressing Ambient water and Child lock buttons for 3 seconds.
- Emptying inner tank: Long press 85°C and 300ml buttons for 3 seconds to empty the filtered water tank.
Troubleshooting and error codes
| Error | Causes | Solutions |
|---|---|---|
| Cannot extract ambient water | The product is not connected with the power supply | Check if the dispenser is well connected with power supply |
| Button is not pressed properly | Press the water extraction button again | |
| Not enough water in the inner water tank for the filtered water | If the "&" (Indicator of changing water) flashes, please change the water in the raw water tank. Extract water after filtration finishes | |
| Cannot extract hot water | The dispenser is dry-heating | Extract ambient water for several times first, and then extract hot water |
| No enough water in the dispenser | Wait for a while till “$” (Indicator of water filtration) is on or flashes | |
| Cannot filter water | Raw water tank lid is not well-covered | Check the raw water tank lid and cover it |
| The water in the raw water tank is at low level | Change water in the raw water tank. Check if there is any strange noise when filtering | |
| Raw water tank is not installed properly | Check the raw water tank and install it properly | |
| Cartridge is not installed properly | Disconnect the dispenser from the power supply. Open the cartridge lid and take out the cartridge, then install it properly | |
| Strange noise when filtering | The water in the raw water tank is at low water level | Change the water in the raw water tank. Check if any strange noise when filtering |
| Filtering system is blocked by air | Force rinsing for 1~3 times | |
| The quality of the raw water does not meet the requirement and the filter cartridge is blocked earlier than expected | Change the filter cartridge and check it again | |
| The water drain is full | Empty the drain | |
| Leakage | The check valve on raw water tank base is blocked or rinsed out | Put the check valve back to original place with a thimble, or contact customer services to change it |
| The sealing valve at the bottom of the raw water tank is blocked | Hold the sealing valve with a thimble or a finger, remove the blockage | |
| Water oozes from the dispenser | Disconnect power supply and water source. Please contact customer services | |
| Odd taste of the water | The dispenser is new | Fill the raw water tank, filter the water and empty the filtered water tank. Repeat the process twice |
| The dispenser has not been used for a long time | Fill the raw water tank, filter the water and empty the filtered water tank. Repeat the process twice | |
| Filter cartridge is not changed as required | Change the filter cartridge. Please contact customer services | |
| Leakage of electricity | Bad grounding | Must use power socket with reliable grounding |
| The power cord is damaged | Please contact customer services | |
| Button/display panel does not respond | Damaged hardware(s) | Please contact customer services |
| The system crashes | Disconnect the dispenser from power supply for 1~2 minutes and then plug it in again |
Troubleshooting and error codes
| Error | Causes | Solutions |
|---|---|---|
| Cannot extract ambient water | The product is not connected with the power supply | Check if the dispenser is well connected with power supply |
| Button is not pressed properly | Press the water extraction button again | |
| Not enough water in the inner water tank for the filtered water | If the "&" (Indicator of changing water) flashes, please change the water in the raw water tank. Extract water after filtration finishes | |
| Cannot extract hot water | The dispenser is dry-heating | Extract ambient water for several times first, and then extract hot water |
| No enough water in the dispenser | Wait for a while till “$” (Indicator of water filtration) is on or flashes | |
| Cannot filter water | Raw water tank lid is not well-covered | Check the raw water tank lid and cover it |
| The water in the raw water tank is at low level | Change water in the raw water tank. Check if there is any strange noise when filtering | |
| Raw water tank is not installed properly | Check the raw water tank and install it properly | |
| Cartridge is not installed properly | Disconnect the dispenser from the power supply. Open the cartridge lid and take out the cartridge, then install it properly | |
| Strange noise when filtering | The water in the raw water tank is at low water level | Change the water in the raw water tank. Check if any strange noise when filtering |
| Filtering system is blocked by air | Force rinsing for 1~3 times | |
| The quality of the raw water does not meet the requirement and the filter cartridge is blocked earlier than expected | Change the filter cartridge and check it again | |
| The water drain is full | Empty the drain | |
| Leakage | The check valve on raw water tank base is blocked or rinsed out | Put the check valve back to original place with a thimble, or contact customer services to change it |
| The sealing valve at the bottom of the raw water tank is blocked | Hold the sealing valve with a thimble or a finger, remove the blockage | |
| Water oozes from the dispenser | Disconnect power supply and water source. Please contact customer services | |
| Odd taste of the water | The dispenser is new | Fill the raw water tank, filter the water and empty the filtered water tank. Repeat the process twice |
| The dispenser has not been used for a long time | Fill the raw water tank, filter the water and empty the filtered water tank. Repeat the process twice | |
| Filter cartridge is not changed as required | Change the filter cartridge. Please contact customer services | |
| Leakage of electricity | Bad grounding | Must use power socket with reliable grounding |
| The power cord is damaged | Please contact customer services | |
| Button/display panel does not respond | Damaged hardware(s) | Please contact customer services |
| The system crashes | Disconnect the dispenser from power supply for 1~2 minutes and then plug it in again |