Brand: Pit Boss
Category: Smoker
Manual Type:
Language:
Manual for PRO SERIES - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:56 p.m.
Warranty Summary
Pit Boss PRO SERIES pellet grills by Dansons have a five year limited warranty from the original date of purchase covering defects and workmanship on all parts and electrical components.
To operate the Pit Boss PRO SERIES Smoker:
- Priming the Hopper: Essential for initial use and after running out of pellets. This procedure ensures pellets reach the fire pot.
- Automatic Start-Up: Connect to a power source, ensure no obstructions, and power on the unit. The grill will automatically start the heating cycle.
- Setting Temperature: Use the control knob to set your desired cooking temperature.
- Cooking: Place food in the smoker and monitor temperature. Use meat probes for accurate internal temperature readings.
- Shutting Down: Power down the unit after cooking to initiate the automatic cool-down cycle.
Troubleshooting and error codes
| PROBLEM | CAUSE | SOLUTION |
|---|---|---|
| No Power Lights On The Control Board | Not Connected To Power Source | Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp service. Ensure all wire connections are firmly connected and dry. |
| Fuse Blown On The Control Board | Remove hopper access panel and check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced. | |
| The GFCI outlet has been tripped. | Ensure all wire connections are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service. | |
| Faulty Control Board | Control Board needs to be replaced. Contact Customer Service for a replacement part. | |
| Fire in Fire Pot Will Not Light | Auger Not Primed | Follow Hopper Priming Procedure. |
| Auger Motor Is Jammed | Contact Customer Service for assistance or a replacement part if auger is not dropping pellets. | |
| Ignitor Failure | Contact Customer Service for assistance or a replacement part if ignitor is not working properly. | |
| Readout of actual temperature will not adjust | Grill probe dirty | Follow care and maintenance instructions. |
| Grill probe is broken | Grill probe needs to be replaced. Contact customer service. | |
| Grill Will Not Achieve Or Maintain Stable Temperature | Insufficient Air Flow Through Fire pot | Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check auger motor to confirm operation. |
| Lack Of Fuel, Poor Fuel Quality, Obstruction In Feed System | Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. | |
| Grill Probe | Check status of grill probe. Follow Care and Maintenance instructions if dirty. Contact Customer Service for a replacement part if damaged. | |
| Grill Produces Excess Or Discolored Smoke | Grease Build-Up | Follow Care and Maintenance instructions. |
| Wood Pellet Quality | Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to clean out. Replace with dry wood pellets. | |
| Fire pot Is Blocked | Clear fire pot for moist wood pellets. Follow Hopper Priming Procedure. | |
| Insufficient Air Intake For Fan | Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. | |
| Frequent Flare-Ups | Cooking Temperature | Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under 176°C / 350°F when cooking highly greasy food. |
| Grease Build-Up On Cooking Components | Follow Care and Maintenance instructions. | |
| ErP Error Code | Unit Not Turned Off Properly When Last Connected To Power | Press the Power Button to turn the unit off, wait two minutes, then press the Power Button to turn the unit on again. Turn to desired temperature. If error code still displayed, contact Customer Service. |
| Power Outage While Unit In Operation | ||
| ErH Error Code | The Unit Has Overheated, Possibly Due To Grease Fire Or Excess Fuel | Press the Power Button to turn the unit off, and allow grill to cool. Follow Care and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of all component parts. Once cooled, press the Power Button to turn the unit on, then select desired temperature. If error code still displayed, contact Customer Service. |
| ErL Error Code | Grill fails to perform start-up cycle | Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance instructions if dirty. Check ignitor positioning and that it is heating up properly. In extreme cold, the grill may require a second start. Turn grill off, wait, then turn on again. Check fan. Ensure it is working properly. Follow Care and Maintenance instructions if dirty. |
| Grill will not stay lit | ||
| Err Error Code with PELLET Error Code Blinking | Lack Of Fuel, Poor Fuel Quality, Obstruction In Feed System, Jammed Auger | Check hopper to check that fuel level is sufficient and replenish if low. Should the quality of wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. |
| Err Error Code with IGNITOR Error Code Blinking | Ignitor is not working properly, not making a connection | Remove cooking components from the main barrel. Press the Power Button to turn the unit on and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn grate, and open to light the pellets. If not operating properly, call Customer Service for assistance or a replacement part. |
| Ignitor failure | Igniter needs to be replaced. Contact Customer Service for replacement part. | |
| Err Error Code with AUGER Error Code Blinking | Auger not primed | Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will timeout before the pellets ignite. Follow Hopper Priming Procedure. |
| Auger motor is jammed, not making connection | Remove cooking components from the main barrel. Press the Power Button to turn the unit on and inspect the auger feed system. Visually confirm that the auger is dropping pellets into the burn pot. If not operating properly, call Customer Service for assistance or a replacement part. | |
| Err Error Code with FAN Error Code Blinking | Fan is not working properly, not making a connection | Check fan. Ensure it is working properly and air intake is not blocked. Remove hopper access panel and check for any damage to the fan wires. Follow Care and Maintenance instructions if fan blades are dirty. |
Troubleshooting and error codes
| PROBLEM | CAUSE | SOLUTION |
|---|---|---|
| No Power Lights On The Control Board | Not Connected To Power Source | Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp service. Ensure all wire connections are firmly connected and dry. |
| Fuse Blown On The Control Board | Remove hopper access panel and check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced. | |
| The GFCI outlet has been tripped. | Ensure all wire connections are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service. | |
| Faulty Control Board | Control Board needs to be replaced. Contact Customer Service for a replacement part. | |
| Fire in Fire Pot Will Not Light | Auger Not Primed | Follow Hopper Priming Procedure. |
| Auger Motor Is Jammed | Contact Customer Service for assistance or a replacement part if auger is not dropping pellets. | |
| Ignitor Failure | Contact Customer Service for assistance or a replacement part if ignitor is not working properly. | |
| Readout of actual temperature will not adjust | Grill probe dirty | Follow care and maintenance instructions. |
| Grill probe is broken | Grill probe needs to be replaced. Contact customer service. | |
| Grill Will Not Achieve Or Maintain Stable Temperature | Insufficient Air Flow Through Fire pot | Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check auger motor to confirm operation. |
| Lack Of Fuel, Poor Fuel Quality, Obstruction In Feed System | Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. | |
| Grill Probe | Check status of grill probe. Follow Care and Maintenance instructions if dirty. Contact Customer Service for a replacement part if damaged. | |
| Grill Produces Excess Or Discolored Smoke | Grease Build-Up | Follow Care and Maintenance instructions. |
| Wood Pellet Quality | Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to clean out. Replace with dry wood pellets. | |
| Fire pot Is Blocked | Clear fire pot for moist wood pellets. Follow Hopper Priming Procedure. | |
| Insufficient Air Intake For Fan | Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. | |
| Frequent Flare-Ups | Cooking Temperature | Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under 176°C / 350°F when cooking highly greasy food. |
| Grease Build-Up On Cooking Components | Follow Care and Maintenance instructions. | |
| ErP Error Code | Unit Not Turned Off Properly When Last Connected To Power | Press the Power Button to turn the unit off, wait two minutes, then press the Power Button to turn the unit on again. Turn to desired temperature. If error code still displayed, contact Customer Service. |
| Power Outage While Unit In Operation | ||
| ErH Error Code | The Unit Has Overheated, Possibly Due To Grease Fire Or Excess Fuel | Press the Power Button to turn the unit off, and allow grill to cool. Follow Care and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of all component parts. Once cooled, press the Power Button to turn the unit on, then select desired temperature. If error code still displayed, contact Customer Service. |
| ErL Error Code | Grill fails to perform start-up cycle | Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance instructions if dirty. Check ignitor positioning and that it is heating up properly. In extreme cold, the grill may require a second start. Turn grill off, wait, then turn on again. Check fan. Ensure it is working properly. Follow Care and Maintenance instructions if dirty. |
| Grill will not stay lit | ||
| Err Error Code with PELLET Error Code Blinking | Lack Of Fuel, Poor Fuel Quality, Obstruction In Feed System, Jammed Auger | Check hopper to check that fuel level is sufficient and replenish if low. Should the quality of wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. |
| Err Error Code with IGNITOR Error Code Blinking | Ignitor is not working properly, not making a connection | Remove cooking components from the main barrel. Press the Power Button to turn the unit on and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn grate, and open to light the pellets. If not operating properly, call Customer Service for assistance or a replacement part. |
| Ignitor failure | Igniter needs to be replaced. Contact Customer Service for replacement part. | |
| Err Error Code with AUGER Error Code Blinking | Auger not primed | Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will timeout before the pellets ignite. Follow Hopper Priming Procedure. |
| Auger motor is jammed, not making connection | Remove cooking components from the main barrel. Press the Power Button to turn the unit on and inspect the auger feed system. Visually confirm that the auger is dropping pellets into the burn pot. If not operating properly, call Customer Service for assistance or a replacement part. | |
| Err Error Code with FAN Error Code Blinking | Fan is not working properly, not making a connection | Check fan. Ensure it is working properly and air intake is not blocked. Remove hopper access panel and check for any damage to the fan wires. Follow Care and Maintenance instructions if fan blades are dirty. |