Brand: PROKONIAN
Category: Heater
Manual Type:
Language:
Manual for SP2315-IR-PHRM - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:57 p.m.
Warranty Summary
PROKONIAN Inc. warrants the Electric Fireplace to be free from manufacturing and materials defects for one year from the date of purchase.
Power Switch: Press the power button to turn the unit on or off.
Flame Button: Control the flame brightness with High, Medium, and Low settings. Press to cycle through brightness levels. Turn off power to completely disable flame effect.
Heater Button: Press to activate or deactivate the heater. Heater will run for at least one minute, and automatically turn off when ambient temperature exceeds set temperature.
Adjustable Thermal Control: Adjust temperature by turning the thermostat dial clockwise to increase and counter-clockwise to decrease. Operates only when power and heater are on. Heat turns off when desired temperature is reached and restarts when temperature drops.
Troubleshooting and error codes
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| No power, logs and flame effect do not glow. | The unit does not have power. | Check that unit is plugged into a standard 120 volt outlet. Then make sure power is set at "ON" position. |
| All function keys are inactivated and flame flashing. | The overheat protection device has been engaged. | Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the unit back in and turn on the heater. If the problem persists, call customer service. |
| All function keys are inactivated and flame lighted on but do not glow. | The ambient temperature sensor is broken or not working correctly. | Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the unit back in and turn on the heater. If the problem persists, call customer service. |
| Fan motor continues to blow after unit is powered off. | Normal operation. | This is a standard feature; the blower runs for an additional 20 seconds to ensure heat will not be trapped inside the unit. |
| Power cord gets warm to the touch. | Normal operation. | This is normal for a heater appliance as it requires more current to operate. Check the connections of the appliance cord and the outlet. Make sure the plug fits tightly into the outlet. During use, check the plug and outlet frequently to determine if it is HOT; if so, discontinue use of the appliance and consult with a qualified electrician to check or change the overheating outlet(s). |
Troubleshooting and error codes
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| No power, logs and flame effect do not glow. | The unit does not have power. | Check that unit is plugged into a standard 120 volt outlet. Then make sure power is set at "ON" position. |
| All function keys are inactivated and flame flashing. | The overheat protection device has been engaged. | Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the unit back in and turn on the heater. If the problem persists, call customer service. |
| All function keys are inactivated and flame lighted on but do not glow. | The ambient temperature sensor is broken or not working correctly. | Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the unit back in and turn on the heater. If the problem persists, call customer service. |
| Fan motor continues to blow after unit is powered off. | Normal operation. | This is a standard feature; the blower runs for an additional 20 seconds to ensure heat will not be trapped inside the unit. |
| Power cord gets warm to the touch. | Normal operation. | This is normal for a heater appliance as it requires more current to operate. Check the connections of the appliance cord and the outlet. Make sure the plug fits tightly into the outlet. During use, check the plug and outlet frequently to determine if it is HOT; if so, discontinue use of the appliance and consult with a qualified electrician to check or change the overheating outlet(s). |