Brand: Rheem
Category: Water Heater
Manual Type:
Language:
Manual for PROG50-38N RH60 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 4:23 a.m.
Warranty Summary
Warranty details regarding the operation, maintenance, service or warranty of this water heater should be directed to the seller from whom it was purchased.
Lighting Instructions:
- Ensure gas shut-off valve is OFF.
- Set thermostat to lowest setting "PILOT LIGHTING".
- Wait 5 minutes to clear gas.
- Turn gas control knob to "PILOT", depress and hold while repeatedly pressing piezo ignitor until pilot lights.
- Hold knob for 1 minute, release. Pilot should stay lit.
- Replace outer door.
- Turn gas control knob to "ON".
- Set thermostat to desired temperature.
Troubleshooting and error codes
| Problem | Possible Causes | What To Do |
|---|---|---|
| Condensation | This usually happens when a new water heater is filled for the first time. | This is normal. After the water in the tank warms up, the condensation will disappear. If, however, the condition persists, examine the piping and fittings for possible leaks. |
| Moisture from the products of combustion condensing on the tank surface. | This is normal and will disappear in time. Excessive condensation can cause pilot burner outage. | |
| An undersized water heater will cause condensation. | Use a water heater size that meets the requirements of your needs. | |
| Yellow flame or soot | Scale on top of the burner. | Contact a qualified service technician to remove scale. |
| Flue or Combustion air inlet openings are restricted. | Remove obstruction or debris from flue or combustion air inlet openings on water heater jacket. | |
| Not enough combustion or ventilation air supplied to the water heater location. | Proper operation of the water heater requires air for combustion and ventilation. See the Combustion and Ventilation Air information in the "Installing The Water Heater" section of this manual. | |
| Unable to light the pilot burner | Air in gas line. | Contact a qualified service technician to purge the air from the gas line. |
| Pilot burner orifice clogged. | The pilot burner should be cleaned or replaced by a qualified service technician. | |
| Pilot burner tube pinched or clogged. | The pilot burner should be cleaned, repaired or replaced by a qualified service technician. | |
| Gas Control Knob not depressed while attempting to light pilot. | See the "Lighting The Water Heater" section of this manual. | |
| Pilot burner does not stay lit when the gas control knob is released | Loose thermocouple. | The connection at the gas control (thermostat) should be tightened by a qualified service technician. |
| Thermocouple defective. | The thermocouple should be replaced by a qualified service technician. | |
| Safety magnet defective. | The gas control (thermostat) should be replaced by a qualified service technician. | |
| Gas Controls (Thermostat's) single use gas shut-off device has opened. | The gas control (thermostat) should be replaced by a qualified service technician. | |
| Combustion Shutoff Device Tripped. | The combustion shutoff device should be inspected by a qualified service technician. |
Troubleshooting and error codes
| Problem | Possible Causes | What To Do |
|---|---|---|
| Condensation | This usually happens when a new water heater is filled for the first time. | This is normal. After the water in the tank warms up, the condensation will disappear. If, however, the condition persists, examine the piping and fittings for possible leaks. |
| Moisture from the products of combustion condensing on the tank surface. | This is normal and will disappear in time. Excessive condensation can cause pilot burner outage. | |
| An undersized water heater will cause condensation. | Use a water heater size that meets the requirements of your needs. | |
| Yellow flame or soot | Scale on top of the burner. | Contact a qualified service technician to remove scale. |
| Flue or Combustion air inlet openings are restricted. | Remove obstruction or debris from flue or combustion air inlet openings on water heater jacket. | |
| Not enough combustion or ventilation air supplied to the water heater location. | Proper operation of the water heater requires air for combustion and ventilation. See the Combustion and Ventilation Air information in the "Installing The Water Heater" section of this manual. | |
| Unable to light the pilot burner | Air in gas line. | Contact a qualified service technician to purge the air from the gas line. |
| Pilot burner orifice clogged. | The pilot burner should be cleaned or replaced by a qualified service technician. | |
| Pilot burner tube pinched or clogged. | The pilot burner should be cleaned, repaired or replaced by a qualified service technician. | |
| Gas Control Knob not depressed while attempting to light pilot. | See the "Lighting The Water Heater" section of this manual. | |
| Pilot burner does not stay lit when the gas control knob is released | Loose thermocouple. | The connection at the gas control (thermostat) should be tightened by a qualified service technician. |
| Thermocouple defective. | The thermocouple should be replaced by a qualified service technician. | |
| Safety magnet defective. | The gas control (thermostat) should be replaced by a qualified service technician. | |
| Gas Controls (Thermostat's) single use gas shut-off device has opened. | The gas control (thermostat) should be replaced by a qualified service technician. | |
| Combustion Shutoff Device Tripped. | The combustion shutoff device should be inspected by a qualified service technician. |