Manual for EM5300 - Troubleshooting and error codes + PDF Download

Manual for EM5300 - Troubleshooting and error codes + PDF Download

Brand: Sunbeam

Category: Coffee Maker

Manual Type:

Language:

Uploaded: April 8, 2025, 3:22 a.m.

Warranty Summary

This Sunbeam product is covered by a 12 month replacement or repair warranty.
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Barista Max Coffee Making Guide - Quick Summary:

  • Check water & beans levels.
  • Start up the machine and wait until ready.
  • Warm cup using hot water or warming plate.
  • Select desired filter baskets.
  • Warm group head, handle & filter basket.
  • Dose coffee grinds using Tap & Go system.
  • Tamp coffee grinds with 10-15kg force.
  • Wipe excess grinds and insert group handle.
  • Position cup and start espresso extraction.
  • Remove coffee cake after extraction.
  • (Optional) Prepare milk jug and texture milk if desired.
  • Purge and clean steam wand after milk texturing.

Troubleshooting and error codes

Responsive Table
PROBLEM Possible Cause What To Do
Group Handle is tight to turn in the Group Head The Group Head Silicone Seal is new and needs bedding in. Keep using. This Seal will bed in during the first few uses and become easier to turn.
Group Handle is loose or comes off during espresso extraction Too many coffee grinds used Dose less coffee grinds.
Group Handle is loose or comes off during espresso extraction Group Handle is not attached correctly or has not been tightened sufficiently. Ensure all three tabs of the Group Handle are fully inserted into the Group Head and rotated to the centre position. See Coffee Making Guide, page 11.
Group Handle is loose or comes off during espresso extraction No Filter Basket inserted in the Group Handle. Ensure a Filter Basket is inserted into the Group Handle before using in the Group Head.
Group Handle is loose or comes off during espresso extraction Group Head Silicone Seal is damaged or worn. See Care & Cleaning, page 25. Contact Sunbeam Customer Care.
Espresso squirts or trickles down the side of the Group Head during extraction Coffee grind is too fine. Change to a coarser Grind Setting.
Espresso squirts or trickles down the side of the Group Head during extraction Too many coffee grinds used. Dose less coffee grinds.
Espresso squirts or trickles down the side of the Group Head during extraction Coffee grinds tamped too hard. Apply less force during tamping.
Espresso squirts or trickles down the side of the Group Head during extraction Top edge of Filter Basket has not been cleaned of loose coffee grinds. Wipe around top edge of the Filter Basket before inserting into Group Head. See Coffee Making Guide, page 11.
Espresso squirts or trickles down the side of the Group Head during extraction Group Head inside rim, Silicon Seal or Shower Head is dirty. Clean the parts with the Cleaning Brush and damp cloth. See Care & Cleaning, page 24.
Espresso squirts or trickles down the side of the Group Head during extraction Group Head Silicone Seal is damaged or worn. See Care & Cleaning, page 25. Contact Sunbeam Customer Care.
Espresso is too cold Coffee beans being stored in the fridge or freezer. Store coffee beans in a dry, airtight container. Place in a cool dark cupboard.
Espresso is too cold Custom extraction temperature being used. Use the default 92°C extraction temperature. See Customisable - Extraction Temperature, page 22
Espresso is too cold Cup or glass was cold prior to espresso pour. Pour hot water from the Steam Wand into the cup before extracting espresso. See Coffee Making Guide, page 10.
Espresso is too cold Group Head or Handle not warmed before use. Hold the Group Handle under the Group Head and press the ONE CUP BUTTON. Allow water to run through. See Coffee Making Guide, page 10.
No espresso pours No water in the Water Reservoir. Fill reservoir with water. Prime water through the Group Head, press the ONE CUP BUTTON. Allow water to run through.
No espresso pours Coffee grind is too fine. Change to a coarser Grind Setting.
No espresso pours Too many coffee grinds used. Dose less coffee grinds.
No espresso pours Coffee grinds tamped too hard. Apply less force during tamping.
No espresso pours Custom shot volume being used. Reset to the default shot volumes. See Customisable - Shot Volumes temperature, pages 20-21
No espresso pours The Filter Basket is blocked. See Care & Cleaning, pages 24 & 26.
No espresso pours Group Head is dirty. A Cleaning Cycle is required. See Cleaning Cycle, page 25.
No espresso pours Group Head is blocked. A Descaling Cycle is required. See Descaling Cycle, pages 30-31.
Espresso pours out in drips (Over Extracted) Coffee grinds are too fine. Change to a coarser Grind Setting.
Espresso pours out in drips (Over Extracted) Too many coffee grinds used. Dose less coffee grinds.
Espresso pours out in drips (Over Extracted) Coffee grinds tamped too hard. Apply less force during tamping.
Espresso pours out in drips (Over Extracted) Espresso Machine has scale build up. A Descaling Cycle is required. See Descaling Cycle, pages 30-31.
Espresso does not have any crema, or crema is thin (Under Extracted) Coffee beans are old or dry. Use freshly roasted coffee beans. See Tips for Grinding, page 14.
Espresso does not have any crema, or crema is thin (Under Extracted) Coffee grinds too coarse. Change to a finer Grind Setting.
Espresso does not have any crema, or crema is thin (Under Extracted) Not enough coffee grinds used. Dose more coffee grinds.
Espresso does not have any crema, or crema is thin (Under Extracted) Grinds not tamped (compacted) enough. Tamp more firmly. See Espresso Extraction Guide section, page 15.
Espresso shot volume too much or too little Custom shot volumes being used. Restore to default shot volumes or change your custom shot volume(s). See Customisable - Shot Volumes, page 21
Espresso tastes bitter Type of coffee beans being used. Try different brands of coffee beans.
Espresso tastes bitter Custom extraction temperature being used. Use the default 92°C extraction temperature. See Customisable - Extraction Temperature, page 22
Espresso tastes bitter Steam function has been used just before extracting espresso. Allow time for water to purge the Thermoblock and cool down before extracting espresso. The STEAM LIGHT should have finished flashing.
Spent (used) coffee cake is wet A little water will remain on top of the used coffee cake. Rest Group Handle on the Drip Tray for 5 sec to allow the water to dissipate before disposing cake.
Spent (used) coffee cake is wet Too many coffee grinds used. Dose less coffee grinds.
Spent (used) coffee cake is wet Dual Wall Filter Baskets being used. Dual Wall Filter Baskets will keep the coffee cake wetter than Single Wall Filter Baskets.
Espresso pours into cup unevenly Uneven tamping. Ensure coffee grinds are tamped evenly.
Espresso pours into cup unevenly Obstruction in the Group Head or Handle. Check there is nothing obstructing the Group Head or Handle & clean.
Pump makes an unusual noise No water in the reservoir. Fill reservoir with water. Let the machine return to the READY state if it is cooling down after steam. Prime water through the Group Head, press the ONE CUP BUTTON. Allow water to run through.
Pump makes an unusual noise Water Reservoir is not correctly positioned. Insert the Water Reservoir into the back of the unit.
Pump makes an unusual noise Red Plug from the packaging may still be inserted. Remove the red packaging plug found at the base of the Water Reservoir.
Pump makes an unusual noise New Pre-infusion Profiles has been selected. Different Pre-infusion Profiles make different noise at the start of an espresso extraction. See Customisable - Pre-infusion Profiles, page 23.
Water around Drip Tray area or on benchtop Water overflowing from Drip Tray. Empty if the red Water Level Indicator appears through the Drip Tray Stainless Steel Grill.
Water around Drip Tray area or on benchtop Drip Dray not present when Thermoblock is auto purging. Keep Drip Tray in place, when cooling to espresso temperature. The STEAM LIGHT flashes and water purges into Drip Tray. See Coffee Making Guide, page 13.
Milky coffee is too cold Milk may not be heated enough. Ensure that milk is heated properly during texturing, but be sure not to heat too much and boil the milk. See Tip for Milk Texturing, pages 16-17.
No steam from the Steam Wand Steam Wand Tip is blocked. See Care & Cleaning, page 26.
No steam from the Steam Wand No water in the Water Reservoir. Fill reservoir with water. Run hot water through the Steam Wand to ensure water flows.
No steam from the Steam Wand Espresso Machine has scale build up. A Descaling Cycle is required. See Descaling Cycle, pages 30-31.
Steam Wand making a screeching noise Steam Wand Tip too deep. Lower Milk Jug. Ensure the Steam Wand Tip is positioned correctly when texturing. See Tip for Milk Texturing, pages 16-17.
Not enough foam when texturing Milk is not fresh. Ensure the milk being used is fresh.
Not enough foam when texturing Milk temperature is too warm. Ensure you start texturing with milk that is around 4°C.
Not enough foam when texturing Type of Milk Jug being used. For best texturing results use a chilled Stainless Steel Milk Jug.
Not enough foam when texturing Milk has been boiled. Start again with fresh, chilled milk. Heat till the Milk Jug can only be held for approximately 3 second, 60-65°C.
Not enough foam when texturing The milk is making bubbles rather than microfoam. Ensure the Steam Wand Tip is positioned correctly when texturing. Tap the Jug on the benchtop when finished to release trapped air bubbles. See Tip for Milk Texturing, pages 16-17.
Not enough foam when texturing Milk is not taking in enough air. Keep the Steam Wand Tip just under the surface of the milk. This will help introduce air into the milk to create microfoam.

Troubleshooting and error codes

Responsive Table
PROBLEM Possible Cause What To Do
Group Handle is tight to turn in the Group Head The Group Head Silicone Seal is new and needs bedding in. Keep using. This Seal will bed in during the first few uses and become easier to turn.
Group Handle is loose or comes off during espresso extraction Too many coffee grinds used Dose less coffee grinds.
Group Handle is loose or comes off during espresso extraction Group Handle is not attached correctly or has not been tightened sufficiently. Ensure all three tabs of the Group Handle are fully inserted into the Group Head and rotated to the centre position. See Coffee Making Guide, page 11.
Group Handle is loose or comes off during espresso extraction No Filter Basket inserted in the Group Handle. Ensure a Filter Basket is inserted into the Group Handle before using in the Group Head.
Group Handle is loose or comes off during espresso extraction Group Head Silicone Seal is damaged or worn. See Care & Cleaning, page 25. Contact Sunbeam Customer Care.
Espresso squirts or trickles down the side of the Group Head during extraction Coffee grind is too fine. Change to a coarser Grind Setting.
Espresso squirts or trickles down the side of the Group Head during extraction Too many coffee grinds used. Dose less coffee grinds.
Espresso squirts or trickles down the side of the Group Head during extraction Coffee grinds tamped too hard. Apply less force during tamping.
Espresso squirts or trickles down the side of the Group Head during extraction Top edge of Filter Basket has not been cleaned of loose coffee grinds. Wipe around top edge of the Filter Basket before inserting into Group Head. See Coffee Making Guide, page 11.
Espresso squirts or trickles down the side of the Group Head during extraction Group Head inside rim, Silicon Seal or Shower Head is dirty. Clean the parts with the Cleaning Brush and damp cloth. See Care & Cleaning, page 24.
Espresso squirts or trickles down the side of the Group Head during extraction Group Head Silicone Seal is damaged or worn. See Care & Cleaning, page 25. Contact Sunbeam Customer Care.
Espresso is too cold Coffee beans being stored in the fridge or freezer. Store coffee beans in a dry, airtight container. Place in a cool dark cupboard.
Espresso is too cold Custom extraction temperature being used. Use the default 92°C extraction temperature. See Customisable - Extraction Temperature, page 22
Espresso is too cold Cup or glass was cold prior to espresso pour. Pour hot water from the Steam Wand into the cup before extracting espresso. See Coffee Making Guide, page 10.
Espresso is too cold Group Head or Handle not warmed before use. Hold the Group Handle under the Group Head and press the ONE CUP BUTTON. Allow water to run through. See Coffee Making Guide, page 10.
No espresso pours No water in the Water Reservoir. Fill reservoir with water. Prime water through the Group Head, press the ONE CUP BUTTON. Allow water to run through.
No espresso pours Coffee grind is too fine. Change to a coarser Grind Setting.
No espresso pours Too many coffee grinds used. Dose less coffee grinds.
No espresso pours Coffee grinds tamped too hard. Apply less force during tamping.
No espresso pours Custom shot volume being used. Reset to the default shot volumes. See Customisable - Shot Volumes temperature, pages 20-21
No espresso pours The Filter Basket is blocked. See Care & Cleaning, pages 24 & 26.
No espresso pours Group Head is dirty. A Cleaning Cycle is required. See Cleaning Cycle, page 25.
No espresso pours Group Head is blocked. A Descaling Cycle is required. See Descaling Cycle, pages 30-31.
Espresso pours out in drips (Over Extracted) Coffee grinds are too fine. Change to a coarser Grind Setting.
Espresso pours out in drips (Over Extracted) Too many coffee grinds used. Dose less coffee grinds.
Espresso pours out in drips (Over Extracted) Coffee grinds tamped too hard. Apply less force during tamping.
Espresso pours out in drips (Over Extracted) Espresso Machine has scale build up. A Descaling Cycle is required. See Descaling Cycle, pages 30-31.
Espresso does not have any crema, or crema is thin (Under Extracted) Coffee beans are old or dry. Use freshly roasted coffee beans. See Tips for Grinding, page 14.
Espresso does not have any crema, or crema is thin (Under Extracted) Coffee grinds too coarse. Change to a finer Grind Setting.
Espresso does not have any crema, or crema is thin (Under Extracted) Not enough coffee grinds used. Dose more coffee grinds.
Espresso does not have any crema, or crema is thin (Under Extracted) Grinds not tamped (compacted) enough. Tamp more firmly. See Espresso Extraction Guide section, page 15.
Espresso shot volume too much or too little Custom shot volumes being used. Restore to default shot volumes or change your custom shot volume(s). See Customisable - Shot Volumes, page 21
Espresso tastes bitter Type of coffee beans being used. Try different brands of coffee beans.
Espresso tastes bitter Custom extraction temperature being used. Use the default 92°C extraction temperature. See Customisable - Extraction Temperature, page 22
Espresso tastes bitter Steam function has been used just before extracting espresso. Allow time for water to purge the Thermoblock and cool down before extracting espresso. The STEAM LIGHT should have finished flashing.
Spent (used) coffee cake is wet A little water will remain on top of the used coffee cake. Rest Group Handle on the Drip Tray for 5 sec to allow the water to dissipate before disposing cake.
Spent (used) coffee cake is wet Too many coffee grinds used. Dose less coffee grinds.
Spent (used) coffee cake is wet Dual Wall Filter Baskets being used. Dual Wall Filter Baskets will keep the coffee cake wetter than Single Wall Filter Baskets.
Espresso pours into cup unevenly Uneven tamping. Ensure coffee grinds are tamped evenly.
Espresso pours into cup unevenly Obstruction in the Group Head or Handle. Check there is nothing obstructing the Group Head or Handle & clean.
Pump makes an unusual noise No water in the reservoir. Fill reservoir with water. Let the machine return to the READY state if it is cooling down after steam. Prime water through the Group Head, press the ONE CUP BUTTON. Allow water to run through.
Pump makes an unusual noise Water Reservoir is not correctly positioned. Insert the Water Reservoir into the back of the unit.
Pump makes an unusual noise Red Plug from the packaging may still be inserted. Remove the red packaging plug found at the base of the Water Reservoir.
Pump makes an unusual noise New Pre-infusion Profiles has been selected. Different Pre-infusion Profiles make different noise at the start of an espresso extraction. See Customisable - Pre-infusion Profiles, page 23.
Water around Drip Tray area or on benchtop Water overflowing from Drip Tray. Empty if the red Water Level Indicator appears through the Drip Tray Stainless Steel Grill.
Water around Drip Tray area or on benchtop Drip Dray not present when Thermoblock is auto purging. Keep Drip Tray in place, when cooling to espresso temperature. The STEAM LIGHT flashes and water purges into Drip Tray. See Coffee Making Guide, page 13.
Milky coffee is too cold Milk may not be heated enough. Ensure that milk is heated properly during texturing, but be sure not to heat too much and boil the milk. See Tip for Milk Texturing, pages 16-17.
No steam from the Steam Wand Steam Wand Tip is blocked. See Care & Cleaning, page 26.
No steam from the Steam Wand No water in the Water Reservoir. Fill reservoir with water. Run hot water through the Steam Wand to ensure water flows.
No steam from the Steam Wand Espresso Machine has scale build up. A Descaling Cycle is required. See Descaling Cycle, pages 30-31.
Steam Wand making a screeching noise Steam Wand Tip too deep. Lower Milk Jug. Ensure the Steam Wand Tip is positioned correctly when texturing. See Tip for Milk Texturing, pages 16-17.
Not enough foam when texturing Milk is not fresh. Ensure the milk being used is fresh.
Not enough foam when texturing Milk temperature is too warm. Ensure you start texturing with milk that is around 4°C.
Not enough foam when texturing Type of Milk Jug being used. For best texturing results use a chilled Stainless Steel Milk Jug.
Not enough foam when texturing Milk has been boiled. Start again with fresh, chilled milk. Heat till the Milk Jug can only be held for approximately 3 second, 60-65°C.
Not enough foam when texturing The milk is making bubbles rather than microfoam. Ensure the Steam Wand Tip is positioned correctly when texturing. Tap the Jug on the benchtop when finished to release trapped air bubbles. See Tip for Milk Texturing, pages 16-17.
Not enough foam when texturing Milk is not taking in enough air. Keep the Steam Wand Tip just under the surface of the milk. This will help introduce air into the milk to create microfoam.