Brand: TCL
Category: Cell Phone
Manual Type:
Language:
Manual for FLIP PRO - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:58 p.m.
Warranty Summary
This product has a 1 year limited warranty from the date of original purchase.
Setting up your phone: Insert SIM and SD card (optional), battery, and charge fully before use.
Powering on/off: Press and hold the End/Power key to power on/off.
Making calls: Dial number and press Call key.
Sending messages: Use Messages key to create and send SMS/MMS messages.
Navigation: Use Navigation Key (up, down, left, right) and soft keys (Left Soft Key, Right Soft Key, Center Soft Key) for menu and function selection.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| My phone has not responded for several minutes | Restart your phone by pressing and holding the End/Power Key. |
| My phone turns off by itself | Check screen lock, End/Power Key is not mis-contacted, and battery charge level. |
| My phone cannot charge properly | Ensure battery is not completely discharged, charging under normal conditions (0°C-40°C), and voltage input is compatible when abroad. |
| My phone cannot connect to a network or “No service” is displayed | Try another location, verify network coverage and SIM card validity with service provider, try manual network selection, or try later if network overloaded. |
| My phone cannot connect to the Internet | Check IMEI number, internet service availability, internet settings, network coverage, or try connecting later. |
| Invalid SIM card | Ensure SIM card is correctly inserted, not damaged, and service is available. |
| Unable to make outgoing calls | Dial valid number, check country/area codes for international calls, network connection, subscription status, outgoing call barring, and airplane mode. |
| Unable to receive incoming calls | Ensure phone is on and connected to network, check subscription, call forwarding, call barring, and airplane mode. |
| The caller's name/number does not appear when a call is received | Subscribe to caller ID service or caller has concealed their information. |
| I cannot find my contacts | Ensure SIM is not broken, inserted properly, and import contacts from SIM card to phone. |
| The sound quality of the calls is poor | Adjust volume, check network strength, and clean receiver/connector/speaker. |
| I am unable to use the features described in the manual | Check service subscription and if feature requires a TCL accessory. |
| When I select a number from my contacts, the number cannot be dialed | Ensure number is correctly recorded in file and country prefix is selected for foreign calls. |
| I am unable to add a contact in my contacts | Ensure SIM card contacts are not full, delete files or save in phone contacts. |
| My callers are unable to leave messages on my voicemail | Check voicemail service availability with provider. |
| I cannot access my voicemail | Ensure voicemail number is correctly entered and try later if network busy. |
| I am unable to send and receive MMS | Check phone memory, MMS service availability and parameters, verify server center number, and try again later if server swamped. |
| SIM card PIN locked | Obtain PUK code from service provider. |
| I am unable to download new files | Ensure sufficient phone memory and check subscription status. |
| The phone cannot be detected by others via Bluetooth | Ensure Bluetooth is on, phone is visible, and devices are within range. |
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| My phone has not responded for several minutes | Restart your phone by pressing and holding the End/Power Key. |
| My phone turns off by itself | Check screen lock, End/Power Key is not mis-contacted, and battery charge level. |
| My phone cannot charge properly | Ensure battery is not completely discharged, charging under normal conditions (0°C-40°C), and voltage input is compatible when abroad. |
| My phone cannot connect to a network or “No service” is displayed | Try another location, verify network coverage and SIM card validity with service provider, try manual network selection, or try later if network overloaded. |
| My phone cannot connect to the Internet | Check IMEI number, internet service availability, internet settings, network coverage, or try connecting later. |
| Invalid SIM card | Ensure SIM card is correctly inserted, not damaged, and service is available. |
| Unable to make outgoing calls | Dial valid number, check country/area codes for international calls, network connection, subscription status, outgoing call barring, and airplane mode. |
| Unable to receive incoming calls | Ensure phone is on and connected to network, check subscription, call forwarding, call barring, and airplane mode. |
| The caller's name/number does not appear when a call is received | Subscribe to caller ID service or caller has concealed their information. |
| I cannot find my contacts | Ensure SIM is not broken, inserted properly, and import contacts from SIM card to phone. |
| The sound quality of the calls is poor | Adjust volume, check network strength, and clean receiver/connector/speaker. |
| I am unable to use the features described in the manual | Check service subscription and if feature requires a TCL accessory. |
| When I select a number from my contacts, the number cannot be dialed | Ensure number is correctly recorded in file and country prefix is selected for foreign calls. |
| I am unable to add a contact in my contacts | Ensure SIM card contacts are not full, delete files or save in phone contacts. |
| My callers are unable to leave messages on my voicemail | Check voicemail service availability with provider. |
| I cannot access my voicemail | Ensure voicemail number is correctly entered and try later if network busy. |
| I am unable to send and receive MMS | Check phone memory, MMS service availability and parameters, verify server center number, and try again later if server swamped. |
| SIM card PIN locked | Obtain PUK code from service provider. |
| I am unable to download new files | Ensure sufficient phone memory and check subscription status. |
| The phone cannot be detected by others via Bluetooth | Ensure Bluetooth is on, phone is visible, and devices are within range. |