Brand: VIRGIN MEDIA
Category: Set-top boxes
Manual Type:
Language:
Manual for TV 360 MINI BOX - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:52 p.m.
Warranty Summary
No warranty information provided in this manual.
- Activate your service: Reply GO to the text message or call 0800 953 9500 within 48 hours of receiving your kit.
- Install 360 Mini box:
- Connect cable adaptor to isolator cable.
- Attach connector cable to 360 Mini box.
- Connect HDMI cable to TV and 360 Mini box.
- Connect power supply to 360 Mini box and mains.
- Turn on TV and select HDMI input.
- Connect to WiFi or Ethernet.
- Wait for software download and installation.
- Install TV Go app: Download Virgin TV Go app from app store to watch TV on other devices.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Remote not working with your box? | Press TV button and 0 for 10 seconds and point at your box. Check remote batteries. |
| Picture issues? | Make sure you are using the new HDMI lead supplied with your kit. |
| Need help with setting up your kit for the first time? | Go to: virginmedia.com/QShelp |
| Connected and have working services? | Go to: virginmedia.com/help |
| Still not fast enough? | If WiFi won't work, use VM Boosters. Visit virginmedia.com/help |
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Remote not working with your box? | Press TV button and 0 for 10 seconds and point at your box. Check remote batteries. |
| Picture issues? | Make sure you are using the new HDMI lead supplied with your kit. |
| Need help with setting up your kit for the first time? | Go to: virginmedia.com/QShelp |
| Connected and have working services? | Go to: virginmedia.com/help |
| Still not fast enough? | If WiFi won't work, use VM Boosters. Visit virginmedia.com/help |