Name: Manual for DUET FRONT-LOAD WASHER - Troubleshooting and error codes + PDF Download
Brand: Whirlpool

Manual for DUET FRONT-LOAD WASHER - Troubleshooting and error codes + PDF Download

Brand: Whirlpool logo Whirlpool

Category: Washers

Manual Type:

Language:

Uploaded: April 8, 2025, 1:58 p.m.

Manual Publish Date: 2001-07-01

Warranty Summary

One-year full warranty for defects in materials or workmanship.

Load washer, close door.
Open dispenser drawer and add laundry products to the detergent, bleach, or fabric softener compartments.
Select a wash cycle using the cycle control knob.
Select desired OPTIONS.
If desired, select the END OF CYCLE SIGNAL.
Select CONTROL ON to begin the wash cycle.

Troubleshooting and error codes

Problem	Check the following
Washer won't start	Is the power cord plugged into a grounded 3 prong outlet? Is the washer door firmly shut? Has a cycle been selected, but HOLD TO START has not been selected and held for one second? Was the door open after completion of last cycle?
Washer won't fill, wash or rinse	Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Are the hot and cold water faucets turned on? Is the water inlet hose kinked? Are the water inlet valve screens clogged?
Washer stops	Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Has a fuse blown or has the circuit breaker tripped? If problem continues, call electrician. Are you using an extension cord? Do not use an extension cord.
Washer won't drain or spin	Is the drain hose clogged, or the end of the drain hose more than 96 in. (2.4 m) above the floor? Is your voltage low? Check electrical source or call electrician. Do not use an extension cord. Is the "SUD" routine active? Cycle will complete once extra suds are removed.
Washer makes noise or vibrates	Is the washer level? The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet. As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal. Are you washing items with metal snaps, buckles or zippers? You may hear metal items touching the washer drum. This is normal. Is washer installed on a sturdy and solid floor? Refer to the "Installation Instructions" for flooring requirements. Noise and vibration may be reduced by placing a piece of 3/4 in. (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.
Washer leaks	Check household plumbing for leaks.
Dispensers clogged or leaking	Are the laundry products in the correct dispenser compartment? Add the correct amounts of detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or color-safe bleach to the detergent compartment. Is the detergent separator in the correct position? Separator should be in the front position when using liquid detergent and in the back position when using powdered detergent.

Troubleshooting and error codes

Problem	Check the following
Washer won't start	Is the power cord plugged into a grounded 3 prong outlet? Is the washer door firmly shut? Has a cycle been selected, but HOLD TO START has not been selected and held for one second? Was the door open after completion of last cycle?
Washer won't fill, wash or rinse	Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Are the hot and cold water faucets turned on? Is the water inlet hose kinked? Are the water inlet valve screens clogged?
Washer stops	Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Has a fuse blown or has the circuit breaker tripped? If problem continues, call electrician. Are you using an extension cord? Do not use an extension cord.
Washer won't drain or spin	Is the drain hose clogged, or the end of the drain hose more than 96 in. (2.4 m) above the floor? Is your voltage low? Check electrical source or call electrician. Do not use an extension cord. Is the "SUD" routine active? Cycle will complete once extra suds are removed.
Washer makes noise or vibrates	Is the washer level? The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet. As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal. Are you washing items with metal snaps, buckles or zippers? You may hear metal items touching the washer drum. This is normal. Is washer installed on a sturdy and solid floor? Refer to the "Installation Instructions" for flooring requirements. Noise and vibration may be reduced by placing a piece of 3/4 in. (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.
Washer leaks	Check household plumbing for leaks.
Dispensers clogged or leaking	Are the laundry products in the correct dispenser compartment? Add the correct amounts of detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or color-safe bleach to the detergent compartment. Is the detergent separator in the correct position? Separator should be in the front position when using liquid detergent and in the back position when using powdered detergent.