Brand: ZTE
Category: Cell Phone
Manual Type:
Language:
Manual for CYMBAL 2 - Troubleshooting and error codes + PDF Download
Uploaded: April 8, 2025, 1:56 p.m.
Manual Publish Date: 2019-10-31
Warranty Summary
All statements in this manual do not constitute a warranty of any kind, either expressed or implied.
Basic Operations Summary:
- Power On/Off: Press and hold the Power/End key.
- Navigation: Use the 4-way navigation key to move up, down, left, or right.
- Selection: Press the OK key to select options. Use Left and Right soft keys for context-specific options.
- Calling: Use the keypad to dial numbers and press the Send key to call.
- Answering Calls: Press the Send key or OK key to answer.
- Ending Calls: Press the Power/End key to end calls.
- SIM/SD Card Installation: Power off, remove back cover and battery, insert nano-SIM and microSDHC card into respective slots, reassemble.
- Charging: Connect the charger to the phone and a power outlet.
Troubleshooting and error codes
| Problem | Possible causes | Possible solution |
|---|---|---|
| Poor reception | The network signal is too weak at your current location. | Move to a location where the network signal can be properly received. |
| The network is busy at the current time. | Avoid using the phone at such times, or try again after waiting a short time. | |
| You are too far away from a base station for your service provider. | You can request a service area map from your service provider. | |
| Echo or noise | Poor network link quality on the part of your service provider. | End the call and dial again. You may be switched to a better-quality network link or phone line. |
| Poor local telephone line quality. | End the call and dial again. You may be switched to a better-quality network link or phone line. | |
| Unable to select certain features | Your service provider does not support these features, or you have not applied for services that provide these features. | Contact your service provider. |
| Cannot charge the battery | The battery or battery charger is damaged. | Contact the dealer. |
| The phone’s temperature is outside the charging temperature range. | Adjust the battery charging environment to avoid extremes of temperature. | |
| Poor contact between the phone and charger. | Check all connectors to ensure that all connections have been properly made. | |
| Shortened standby time | Standby time is related to service provider system configuration. | If in a weak signal area, temporarily power off. |
| The battery is depleted or battery life is shortened due to high temperatures. | Contact the dealer for a new battery. | |
| Phone constantly searches for network in poor signal area. | Change location or temporarily turn off your phone. | |
| Cannot turn your phone on | Battery power has been depleted. | Recharge the phone’s battery. |
| Nano-SIM card error | The nano-SIM card has malfunctioned or is damaged. | Take the nano-SIM card to your service provider for testing. |
| The nano-SIM card is inserted improperly. | Insert the nano-SIM card properly. | |
| Debris on nano-SIM card contacts. | Use a soft, dry cloth to clean the nano-SIM card contacts. | |
| Unable to connect to the network | The nano-SIM card is invalid. | Contact your service provider. |
| You are not within the network’s service area. | Check the service area with your service provider. | |
| Poor signal. | Move to an open space or closer to a window. | |
| Cannot make outgoing calls | Fixed Dialing Numbers feature is activated. | Disable Fixed Dialing Numbers feature. See manual for instructions. |
| PIN code blocked | Entered incorrect PIN code three consecutive times. | Contact service provider for PUK code to unlock nano-SIM card. |
Troubleshooting and error codes
| Problem | Possible causes | Possible solution |
|---|---|---|
| Poor reception | The network signal is too weak at your current location. | Move to a location where the network signal can be properly received. |
| The network is busy at the current time. | Avoid using the phone at such times, or try again after waiting a short time. | |
| You are too far away from a base station for your service provider. | You can request a service area map from your service provider. | |
| Echo or noise | Poor network link quality on the part of your service provider. | End the call and dial again. You may be switched to a better-quality network link or phone line. |
| Poor local telephone line quality. | End the call and dial again. You may be switched to a better-quality network link or phone line. | |
| Unable to select certain features | Your service provider does not support these features, or you have not applied for services that provide these features. | Contact your service provider. |
| Cannot charge the battery | The battery or battery charger is damaged. | Contact the dealer. |
| The phone’s temperature is outside the charging temperature range. | Adjust the battery charging environment to avoid extremes of temperature. | |
| Poor contact between the phone and charger. | Check all connectors to ensure that all connections have been properly made. | |
| Shortened standby time | Standby time is related to service provider system configuration. | If in a weak signal area, temporarily power off. |
| The battery is depleted or battery life is shortened due to high temperatures. | Contact the dealer for a new battery. | |
| Phone constantly searches for network in poor signal area. | Change location or temporarily turn off your phone. | |
| Cannot turn your phone on | Battery power has been depleted. | Recharge the phone’s battery. |
| Nano-SIM card error | The nano-SIM card has malfunctioned or is damaged. | Take the nano-SIM card to your service provider for testing. |
| The nano-SIM card is inserted improperly. | Insert the nano-SIM card properly. | |
| Debris on nano-SIM card contacts. | Use a soft, dry cloth to clean the nano-SIM card contacts. | |
| Unable to connect to the network | The nano-SIM card is invalid. | Contact your service provider. |
| You are not within the network’s service area. | Check the service area with your service provider. | |
| Poor signal. | Move to an open space or closer to a window. | |
| Cannot make outgoing calls | Fixed Dialing Numbers feature is activated. | Disable Fixed Dialing Numbers feature. See manual for instructions. |
| PIN code blocked | Entered incorrect PIN code three consecutive times. | Contact service provider for PUK code to unlock nano-SIM card. |